Theresa Pospisil
DOWNERS GROVE,IL
Summary
Detail-oriented dental receptionist with expertise in patient scheduling, insurance verification, and effective communication. Proven ability to streamline operations and enhance workflow efficiency in high-volume environments.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Dr.John C.Skreko
Indian Head Park, IL
10.2017 - 03.2025
- Managed patient scheduling and appointment confirmations effectively.
- Handled patient inquiries and provided detailed information about services.
- Maintained accurate patient records and updated information promptly.
- Coordinated insurance verifications and processed patient claims, ensuring timely reimbursement and minimizing delays.
- Managed inventory of office supplies to ensure adequate stock levels.
- Facilitated communication between patients and dental staff smoothly.
- Implemented office procedures that improved workflow efficiency, enhancing overall patient experience.
- Trained new reception staff on office protocols and software systems, ensuring smooth onboarding and operational continuity.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Verified, updated and entered patient information into system.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Processed referrals to specialists when required by the dentist.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Provided support with front office duties such as photocopying documents or scanning files.
- Arranged documents for insurance claims.
- Educated patients on proper oral health care instructions and preventive measures.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Monitored supply levels within the office and ordered new materials.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, or other software applications.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Skills
- Patient scheduling
- Appointment scheduling
- Appointment management
- Appointment confirmation
- Patient documentation
- Patient file management
- Electronic health records
- Insurance verification
- Insurance billing
- Medicaid billing procedures
- Claims processing
- Medical billing
- Billing procedures
- Payment processing
- Invoice generation
- Accounts receivable
- Billing department support
- Inter-office communication
- Data entry
- Documentation and recordkeeping
- Documentation review
- Medical chart management
- Health information management
- Records management
- Patient flow management
- Front office operations
- Front office management
- Treatment room setup
- Administrative support
- Workflow optimization
- Incoming call reception
- Telephone etiquette
- Phone and email etiquette
- Customer relationship management
- Patient services
- Patient relations
- Rapport building
- Issue resolution
- Problem solving
- Attention to detail
- Excellent multitasking capability
- Time management
- Organization and time management
- Adaptability
- Critical thinking
- Training and development
- Maintaining cleanliness
- Mail sorting and distribution
- Adept at multi-line phones
- Punctual and reliable
- Pleasant speaking voice
- Friendly and outgoing
- Effective communication
- Verbal and written communication
- Confidentiality
- HIPAA compliance
- Medical Reports Preparation
- Medical report preparation
- File maintenance
- Calendar and appointment management
- Time management abilities
- Medicaid billing procedures
- Documentation review
- Data management
- Organization and time management
- Medical report preparation
- Time management
Timeline
Dental Receptionist
Dr.John C.Skreko
10.2017 - 03.2025