Tira Lamin
Hilton Garden Inn Hotel
Denver,CO
5
years of professional experience
Detail-oriented professional with experience in guest services and problem-solving. Skilled in time management and teamwork, contributing to operational efficiency and exceptional customer experiences in dynamic environments.
Work History
Front Desk Agent
1 Year 6 Months- Processed payments and handled cash transactions with a high degree of accuracy and accountability.
- Collaborated with team members to streamline front desk operations, improving workflow efficiency.
- Conducted regular inventory checks of lobby supplies, maintaining stock levels for guest convenience.
- Trained new front desk staff on standard operating procedures and customer service best practices.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Passenger Service Agent
9 Months- Delivered exceptional customer service to passengers during check-in and boarding processes.
- Assisted with baggage handling and ensured compliance with safety regulations.
- Communicated effectively with team members to coordinate flight operations efficiently.
- Resolved passenger inquiries and issues promptly, enhancing overall travel experience.
- Collaborated with ground crew to facilitate smooth transitions between flights.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Warehouse Associate
9 Months- Operated material handling equipment to efficiently move products throughout the warehouse.
- Assisted in inventory management by conducting regular stock counts and reporting discrepancies.
- Maintained clean and organized work environment to ensure safety and compliance standards.
- Collaborated with team members to meet daily production targets and optimize workflow processes.
- Packaged and labeled products for shipment, ensuring accuracy in order fulfillment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Front Desk Agent
6 Months- Managed guest check-in and check-out processes efficiently, enhancing overall guest experience.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained accurate reservation records using property management systems to ensure operational efficiency.
- Assisted in coordinating housekeeping and maintenance requests, ensuring timely service delivery.
Education
High School Diploma
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Hospitality services
Time management
Guest relations
Listening skills
Team building
Computer skills
Problem-solving
Teamwork and collaboration
Phone and email etiquette
Payment processing
Timeline
Passenger Service Agent
Menzies Aviation
03.2025 - 12.2025Read More
Front Desk Agent
Hilton Garden Inn Hotel
02.2025 - CurrentRead More
Warehouse Associate
Amazon
05.2024 - 02.2025Read More
Front Desk Agent
La Quinta Inn & Suites
08.2021 - 02.2022Read More
Legacy Options High School
High School Diploma
Read More