Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tirah Spivey

Greensboro,NC

Summary

Proven Sales Operations Associate with a track record of enhancing sales productivity by over 20% at The Home Depot Inc. Expert in Microsoft Excel and adept at fostering team efficiency. Skilled in CRM software, I excel in optimizing sales processes and delivering exceptional customer service, ensuring customer satisfaction and revenue growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Operations Associate

The Home Depot Inc
Greensboro, NC
08.2022 - Current
  • Answered store and merchandise questions and led customers to wanted items.
  • Produced custom representations such as bar graphs, pie charts and trend line charts for sales data.
  • Placed special orders or called other stores to find desired items.
  • Handled returns and exchanges according to company policies.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Ensured compliance with company policies related to sales operations processes.
  • Recommended, selected and located merchandise based on customer desires.
  • Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.

Millwork Specialist

The Home Depot Inc
Greensboro, NC
08.2022 - 06.2024
  • Customized special orders for customer projects.
  • Upheld expected associate credit goals and took advantage of sales to offer better purchase options to customers.
  • Provided technical support and advice on appropriate millwork applications for customers' projects.
  • Worked with a team of carpenters to install large scale commercial millwork projects on time and within budget requirements.

Customer Service Representative

Jernigan Oil Company
Windsor, NC
09.2020 - 05.2021
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Bachelor of Science - Business Administration And Management

University of North Carolina At Greensboro
Greensboro, NC
05-2024

Associate of Arts -

Martin Community College
Williamston, NC
05-2021

Skills

  • Sales process optimization
  • Microsoft Excel
  • Delivery scheduling
  • Recordkeeping strengths
  • Shipping and receiving
  • Microsoft outlook
  • Microsoft PowerPoint
  • Lead generation
  • Order processing
  • CRM software proficiency
  • Order fulfillment

Certification

  • Microsoft Office Software Certified; 2021
  • SQL database Certified; 2023

Timeline

Sales Operations Associate

The Home Depot Inc
08.2022 - Current

Millwork Specialist

The Home Depot Inc
08.2022 - 06.2024

Customer Service Representative

Jernigan Oil Company
09.2020 - 05.2021

Bachelor of Science - Business Administration And Management

University of North Carolina At Greensboro

Associate of Arts -

Martin Community College

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Tirah Spivey