Tirlon Burke
Albany
Summary
Dedicated Licensing Services Clerk with a strong focus on customer satisfaction and administrative support. Proven ability to train junior staff and manage multiple tasks efficiently.
Overview
27
27
years of professional experience
Work History
Licensing Services Clerk
NYS DOS
Albany, NY
04.1999 - Current
- Assisted with administrative tasks, ensuring compliance with state regulations.
- Trained junior staff on office procedures and best practices for accuracy.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Education
High School Diploma -
SHAKER HIGH SCHOOL
Latham, NYSkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Mail sorting
- Point of sale operation
- Correspondence writing
- Sales expertise
- Verbal and writing communication
- Confidentiality
- Customer communication
- Customer service
- Professional and mature
- Excellent communication
- Interpersonal communication
Affiliations
- Freemason
- Project Management Institute
Languages
Spanish
Interests
- Horseback Riding
- I like looking at the stars and learning about constellations
- Volunteering at community kitchens and food-related charities
- Homelessness Outreach
Timeline
Licensing Services Clerk
NYS DOS
04.1999 - Current
High School Diploma -
SHAKER HIGH SCHOOL
Capital District Hunter Jumper Champion 1986, '87 '89
i was good at riding horses