TIRON COOPER
Troy,NY
Summary
Dedicated professional with 10 years of experience in customer service and supervisory roles in technology. Proven ability to achieve results through effective leadership and adherence to policies. Strong multitasking skills and adaptability in fast-paced environments. Committed to enhancing organizational success through consistent and organized practices.
Overview
28
28
years of professional experience
Work History
Registration Associate
St. Peter's Health Partners
Albany, NY
01.2021 - 01.2025
- Registered and checked in patients across health system efficiently.
- Verified insurance information to ensure coverage accuracy.
- Collected and processed co-pays to maintain precise patient billing.
- Identified and resolved registration discrepancies from work queues to improve data integrity.
Warehouse Associate
Fed Ex
Rensselaer, NY
01.2021 - 01.2022
- Executed loading and unloading of packages for efficient vehicle operation.
- Ensured proper labeling of all packages to maintain organization.
- Addressed issues with damaged or lost packages to uphold inventory accuracy.
- Streamlined team operations to optimize workflow efficiency.
Taxi Driver/Dispatcher Supervisor
Black and white taxi service
Troy, NY
01.2014 - 01.2019
- Administered various requests for taxi fares and responded to location requests.
- Obtained information from customers to ensure appropriate location of pick up.
- Provided efficient customer service daily by addressing inquiries and resolving issues.
- Communicated through codes to keep the conversation to the minimum.
- Scheduled training program for new employees and hires.
- Provided technical support and training to new employees.
- Completed accident reports promptly after incidents.
Cable contractor
Clearview Broadband
Troy, NY
01.2016 - 01.2017
- Install commercial cable television, telephone and internet services
- Assisted users in identifying and resolving data communication issues, enhancing user satisfaction
- Conducted surveys to assess user needs and monitored system performance for optimal functionality
- Tested and evaluated hardware and software for efficiency and reliability within existing systems
Supervisor/Cable Technician
Vision Pro
Brooklyn, NY
01.2011 - 01.2013
- Managed staff and created work schedules to ensure efficient operations
- Install commercial cable television, telephone and internet services
- Assisted users to identify and solve data communication problems
- Conducted surveys to assess user needs and monitored system performance for improvements
- Tested and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system
- Read technical manuals/brochures to determine equipment and establishment requirements
- Identified operational areas requiring equipment upgrades, including modems, fiber optic cables, and telephone wires
Network/Cable Technician
VMCOM Source
Brooklyn, NY
01.2009 - 01.2011
- Installed commercial cable television, telephone and internet services
- Assisted users to identify and solve data communication problems
- Tested and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system
- Identifies areas of operation which need upgraded equipment, such as modems, fiber optic cables, and telephone wires.
- Conducted survey to determine user needs and Monitors system performance
- Consulted technical manuals and brochures to ensure compliance with equipment specifications. to determine equipment and establishment requirements
Cable Contractor
ACS Com Source
Brooklyn, NY
01.2006 - 01.2009
- Installed commercial cable television, telephone and internet services
- Assisted users to identify and solve data communication problems
- Conducted survey to determine user needs and Monitors system performance
- Tested and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system.
Assistant Teacher
Tabernacle Elementary School
Brooklyn, NY
01.2004 - 01.2006
- Develop daily lesson plans to meet children learning needs
- Motivated students through multicultural activities
- Reinforced learning through academics and fine arts
- Directed recreational and social skill activities to promote diversity
- Implemented and maintain behavioral modification logs
Child Care Worker
Saint Catherine’s Center for Children
Albany, NY
01.1999 - 01.2004
- Assisted children in accomplishing rehabilitation goals
- Supervised and administered medication to children
- Aided children in with symptom management and medication management
- Initiated and participated in daily social and living skills activities
- Worked with a teams of health care professionals to ensure the safety of children and employees
- Transported children to medical, family and extracurricular events/appointments
Critical Care Aid
R & E May School
Albany, NY
01.1997 - 01.1998
- Supervised and maintained children with ADHD
- Assisted residents in administration of medication
- Motivated children in achieving daily medication goals
- Supervised and aided children in homework and learning exercises
Education
HSD -
East Brooklyn Congregation E.B.C
Brooklyn, NYSkills
- MS Windows and Microsoft Word
- Network wiring and patching
- Coaxial cable installation
Training
- Early Childhood Education
- Child Development
- Child Abuse Maltreatment
- Understanding Difficult Behavior
- Customer Service and Communication
Languages
Spanish
Professional
Hebrew
Professional
Timeline
Registration Associate
St. Peter's Health Partners
01.2021 - 01.2025
Warehouse Associate
Fed Ex
01.2021 - 01.2022
Cable contractor
Clearview Broadband
01.2016 - 01.2017
Taxi Driver/Dispatcher Supervisor
Black and white taxi service
01.2014 - 01.2019
Supervisor/Cable Technician
Vision Pro
01.2011 - 01.2013
Network/Cable Technician
VMCOM Source
01.2009 - 01.2011
Cable Contractor
ACS Com Source
01.2006 - 01.2009
Assistant Teacher
Tabernacle Elementary School
01.2004 - 01.2006
Child Care Worker
Saint Catherine’s Center for Children
01.1999 - 01.2004
Critical Care Aid
R & E May School
01.1997 - 01.1998
HSD -
East Brooklyn Congregation E.B.C