TirumalaDevi Rayapuram
Tampa,Florida
Summary
I have hands-on experience in ServiceNow platform development and configuration, focusing on HRSD, ITSM, CMDB, ITOM, and GRC. My background includes working on integration and automation, configuring catalog items, record producers, and implementing lifecycle events. I’ve also been involved in Agile sprint-based delivery, handling tasks such as requirement gathering, UAT support, and post-deployment maintenance. Additionally, I’m trained in manual and automation testing and completed a live testing project, which has given me a solid foundation in quality assurance alongside ServiceNow implementation.
Overview
9
9
years of professional experience
Work History
Lead ServiceNow Developer
Virtusa Corporation
02.2025 - Current
- Configure HR Services, Record Producers, Lifecycle Events, and Case Management
- Integrate HRSD with external systems (e.g., Workday, SAP) using IntegrationHub and REST/SOAP APIs
- Customize Service Portal and Agent Workspace for streamlined HR case handling
- Develop and manage UI Policies, Client Scripts, and Business Rules
- Automate HR workflows and notifications across lifecycle events
- Participate in Agile sprint planning, daily stand-ups, and sprint reviews
- Collaborate with cross-functional teams to deliver sprint goals on time
- Conduct UAT support, issue resolution, and production deployments
- Maintain documentation for configurations, integrations, and support processes
Sr. Consultant
Randstad India PVT Ltd
08.2018 - 12.2022
- Participated in requirement gathering, CRP sessions, UAT, and end-user training.
- Configured Core HR Flex Fields, value sets, and reference data sets (jobs, grades, locations, departments).
- Hands-on experience with ServiceNow HRSD: Record Producers, Catalog Items, HR Services, UI Policies, and Agent Workspace.
- Worked on ITSM (Incident, Problem, Change, Request), ITOM (Discovery, Event Management), and CMDB setup and integrations.
- Configured ServiceNow GRC: Policy & Compliance, Risk, and Audit Management modules.
- Involved in instance migrations, test execution, and user guide preparation.
Trainee
MindQ Systems
07.2017 - 07.2018
- Got trained in Manual and Automation Testing and completed a live project involving real-time test scenarios, bug tracking, and test case execution
- Acquired hands-on experience with tools like Selenium, TestNG, and JIRA during training
- Got trained in ServiceNow platform, including core modules like HRSD, ITSM, CMDB, and GRC
- Gained practical knowledge in configuring Record Producers, Catalog Items, Workflows, UI Policies, and integrating external systems via REST APIs
Analyst Consultant
Screatives Software Services PVT LTD
11.2015 - 06.2017
- Collaborate with stakeholders to gather, analyze, and document business requirements
- Translate business needs into functional and technical specifications
- Design and recommend solutions aligned with client objectives and system capabilities
- Support platform configuration, integration, testing, and deployment activities
- Work across cross-functional teams to ensure smooth delivery within Agile or sprint-based models
- Assist in creating user stories, test cases, and process documentation
- Participate in solution demonstrations, UAT, and end-user training
- Identify system gaps, provide enhancement suggestions, and ensure timely issue resolution
- Maintain comprehensive project documentation and status reporting
- Continuously learn and apply industry best practices and platform-specific knowledge (e.g., ServiceNow)
Education
Master of Science - Conputer Information System
University of Central Missouri
Warrensburg, MO12-2024
Bachelor of Science - Electrical, Electronics And Communications Engineering
CMR Engineering College
Hyderabad, India05-2015
Skills
- HRSD, ITSM, ITOM, CMDB, GRC
- Record Producers, Catalog Items, Lifecycle Events
- Client Scripts, Business Rules, UI Policies
- REST APIs, IntegrationHub, Flow Designer
- Service Portal, Agent Workspace, CMDB Setup
- Agile/Scrum, UAT Support, Update Sets
Timeline
Lead ServiceNow Developer
Virtusa Corporation
02.2025 - Current
Sr. Consultant
Randstad India PVT Ltd
08.2018 - 12.2022
Trainee
MindQ Systems
07.2017 - 07.2018
Analyst Consultant
Screatives Software Services PVT LTD
11.2015 - 06.2017
Master of Science - Conputer Information System
University of Central Missouri
Bachelor of Science - Electrical, Electronics And Communications Engineering
CMR Engineering College
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