TIRZA CULLITON
Glendale,CA
Summary
Highly detailed and organized candidate from a customer service and design background seeks to use these skills in a new data entry role.
Overview
23
23
years of professional experience
Work History
MOM
The Pregnancy Pause
09.2017 - Current
- Hands-on experience in development
- Designer of human life
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
OWNER/DESIGNER
TIRZA | Fine Jewelry
01.2011 - Current
- Design and fabricate lines of jewelry; custom pieces directly with clients through commission, from conceptual sketches to finished product; sourcing and managing vendors within the industry, both locally and remotely; handle all invoicing, purchasing, and bookkeeping of the business
SALES ASSOCIATE
Various Retail Stores
10.2001 - 06.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Watch for and recognize security risks and and know how to prevent or handle these
Education
BFA Metals & Jewelry -
SAVANNAH COLLEGE OF ART & DESIGN
Savannah, GA03.2009
Skills
- Mac/PC proficient
- Microsoft Word
- Meticulous Attention to Detail
- Client Account Management
- Inventory Control
- Point of Sale Operation
- Adobe Illustrator
- Photoshop
- Lightroom
- Solidworks
- Rhino3D
Timeline
MOM
The Pregnancy Pause
09.2017 - Current
OWNER/DESIGNER
TIRZA | Fine Jewelry
01.2011 - Current
SALES ASSOCIATE
Various Retail Stores
10.2001 - 06.2017
BFA Metals & Jewelry -
SAVANNAH COLLEGE OF ART & DESIGN
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