Tirzah Boulware
Clarksville
Summary
Dynamic customer service professional with extensive experience at TTEC with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Great at active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TTEC
10.2021 - Current
- Effectively managed high-stress situations while maintaining professionalism during conflict resolution.
- Resolved customer complaints empathetically, enhancing loyalty and encouraging repeat business.
- Efficiently handled calls, achieving satisfactory resolutions for customers and the company.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded promptly to customer inquiries regarding products, services, and company information.
Customer Service Lead
Firehouse Subs
06.2021 - 10.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Provided excellent customer service while preparing order in a timely manner
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Restaurant Manager
Jack Marshall Foods Inc. (KFC)
01.2015 - 05.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
No Degree - Cosmetology
Queen City Beauty College
Clarksville, TN11-2011
High School Diploma -
Salisbury High School
Salisbury06-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Quick learner
- Reliable
- Call center experience
- Building rapport
- Assertiveness
- Customer relations
- Problem resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
TTEC
10.2021 - Current
Customer Service Lead
Firehouse Subs
06.2021 - 10.2021
Restaurant Manager
Jack Marshall Foods Inc. (KFC)
01.2015 - 05.2021
No Degree - Cosmetology
Queen City Beauty College
High School Diploma -
Salisbury High School
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