Tisa Joiner
East Point,GA
Summary
Friendly Call Center Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, nature. Excellent conflict mediator and efficient multitasker.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Contact Tracer
Fortuna BMC
Atlanta , GA
04.2021 - Current
- Conducts telephone calls with persons diagnosed with COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19
- Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
- Collect and record information on symptoms into the Salesforce data base system with accuracy.
- Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.
- Provides follow-up instructions to cases and contacts related to isolation/quarantine and symptom monitoring and assesses the need for medical care and supportive services for the individual and/or household or close contacts.
- Provides patients and contacts with information about isolation and quarantine procedures, and if appropriate, refers them for testing.
- Adheres to all HIPAA and PHI privacy laws, maintains strict confidentiality of patient information and protects individuals’ privacy.
Security Guard
Certified Security Agency
Atlanta, Georgia
11.2016 - 08.2020
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
- Answered alarms and investigated disturbances.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of all areas.
- Patrolled property on foot and by vehicle to ensure patron and property safety.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Permitted entry with escort for approved persons into secure locations.
Correctional Officer
Atlanta City Detention Center
Atlanta, GA
06.2014 - 06.2015
- Completed intake paperwork, fingerprints and searches.
- Responded to inquiries from inmates and visitors.
- Created and maintained arrest files on inmates.
- Served inmate meals in a timely manner.
- Monitored security cameras in the central control room.
- Tracked inmates through head counts, visitor logs and scheduled activities.
Security Guard
Allied Universal Security
Atlanta, GA
11.2013 - 05.2014
- Authorized entrance and departure of employees and visitors.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Monitored closed circuit television.
- Completed accurate Daily Activity Reports.
Secretary
Villages at Carver Apartments
Atlanta, Ga
09.2011 - 09.2012
- Kept reception area clean and neat.
- Greeted customers in a professional manner.
- Answered telephone inquiries from residents,
- Provided clerical support to company employees, including copying, faxing and filing,
Wage Batch Operator
Georgia Department of Labor
Atlanta, GA
04.2008 - 08.2011
- Received inbound phone calls from employers.
- Filed employer tax forms.
- Sorted checks and vouchers manually.
- Entered payments and account information into a computer.
- Verified data accuracy.
- Answered calls in a timely manner and forwarded to correct employees.
Education
Associate of Science - Business Management
Shorter University
College Park, Ga2011
Skills
- Cisco Jabber
- Salesforce
- Microsoft Teams
- One Point
- VMWare
- Microsoft Office
- Verbal and written communication
- Report writing
- Customer assistance
- Data entry
- Surveillance camera monitoring
Certification
Corrections Basic Mandate Training Course certification
Job Readiness certification
Security Officer Basic Course certification
Timeline
Contact Tracer
Fortuna BMC
04.2021 - Current
Security Guard
Certified Security Agency
11.2016 - 08.2020
Correctional Officer
Atlanta City Detention Center
06.2014 - 06.2015
Security Guard
Allied Universal Security
11.2013 - 05.2014
Secretary
Villages at Carver Apartments
09.2011 - 09.2012
Wage Batch Operator
Georgia Department of Labor
04.2008 - 08.2011
Associate of Science - Business Management
Shorter University
Corrections Basic Mandate Training Course certification
Job Readiness certification
Security Officer Basic Course certification
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