Tisha Brown

• Heavy patient/customer contact, perform analysis, interviews, and collect essential data for HHS Eligibility enrollment.
• Responsible for conducting bedside interviews, analyzing and identifying high risk patient needs to pre-determine sources of funding.
• Obtain patient demographics, insurance, consent forms, and financial information to ensure complete and accurate registration.
• Identify commercial, managed care insurance, collect and assist with Medicaid, ER Medicaid, CHIP, and Crime Victim enrollment, following Medicare/Medicaid state guidelines and regulation.
• Effectively manage 25+new assigned accounts daily and complete 450+ accounts monthly.
• Research, diagnose issues, and implement solution for IP/OP Hospital accounts and eligibilities.
• Maintain patient confidentiality and privacy rights meeting compliance requirements.
• Collaborate and team with Physicians, medical staff, Case Management, Utilization Review to assist, resolve and ensure quality patient care.
• Conduct analytical research, perform investigations and provide solutions concerning patient accounts, queries, and concerns.
• Advise/Counsel patients and family on the importance of compliance and Eligibility enrollment requirements and answering all questions.
• Coordinate with RCA SSI vendors, referring and reporting potential Medicare and disabled patients.
  Maintain contact with patients following discharge, tracking, documenting and monitoring Financial Assistance progress.
• Implement and improve financial status by analyzing, monitoring variances, identifying trends, recommending actions to management.

• Greeted, screened, and interviewed high volume of patients/customers daily.
• Timely managed and completed new and renewal enrollment of HHS FAPs.
• Communicated with government and state agencies regarding client status and award.
• Preformed audits/conducted thorough evaluation on HHS eligibility documents for compliance with HHS policies.
• Coordinated third party benefits in Health Quest for proper billing.
• Counseled and provided patients with Homeless, SNAP, and social services information.
• Assisted patients with pre-registration and scheduling appointments.
• Entered patient data in Chassis and Epic with detailed documentation.
• Train and serve as peer coach to new Financial Counselors.
• Advised/enrolled Medicare patients in Medicare Part D Drug Plan.

• Build relationships with customers to increase likelihood of repeat business.

• Accurately fill prescriptions under the direct supervision of the Pharmacist.

• Communicated with customers, doctor's offices and insurance companies for billing and patient needs.

• Reviewed Physician prescriptions for accuracy.

• Advised/enrolled Medicare clients inPart D Medicare Drug plan.

• Entered customer's sensitive data in pharmacy database.

• Knowledgeable on oral, topical, injectable, IV admixtures, and OTC medications.

• Maintained pharmacy medication inventory, supplies, and stock.

• Processed cash and credit payment rapidly and efficiently.