Rebecca Cox

• Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
• Identified healthcare resources and programs for patients unable to meet financial obligations.
• Helped clients identify and set short- and long-term financial and life goals and devise plans to reach those goals.
• Verify patient demographics
• Verify patient financial portion
• Meet with patient and family members to discuss financial obligation.
• Meet and discuss large collection balances with patient
• Arrange payment plans.
• Work radiology managed care. To include authorizations and financial obligation .
• Scan all signed treatment estimates and authorizations into chart .
• Speak with Doctor and/or APRN to authorize certain tests that need to meet lab criteria.

Perform general administrative patient care duties including scheduling , check in and checkout procedures .

Verify insurance eligibility prior to patients appointment.

Collect payments from patients .

Advanced knowledge of front office job duties to provide back up for scheduled or unscheduled time off for staff, as needed.

Maintain clean and orderly working environment, including patient waiting room and reception area, monitoring restrooms and report needed attention or repairs.

Consult with patients regarding processing fees,office procedures, and oversee patient satisfaction within clinic as needed.