TISHA FAIRLEY-WEST
Gulfport
Summary
Retired Air Force Veteran with an active Secret Security Clearance. Served 24 active-duty years with proven experience as a Program/Project Manager, Program Analyst, and Human Resource Manager. Also possess extensive knowledge in training/scheduling management, physical security program management, flight resources management, records management, staff development, and conflict resolution. Management experience in flight operations at the Flying Squadron (150 personnel), Operations Group (350 personnel), and Major Command (2,000 personnel). Skilled manager collaborated and communicated with executive leaders across diverse cultural audiences.
Overview
24
24
years of professional experience
Work History
Instructional System Specialist/Training Specialist/eLearning Interactive Software Developer
Keesler AFB
Biloxi, MS
01.2023 - Current
- Primary designer/developer for three AFJQS1D7XX eLearning courses.
- Writes for development of interactive eLearning, to produce Air Force Job Qualification Standards/Air Force Qualification Training Packages and qualification/continuation on-the-job training (OJT) materials. Develops instructional materials using methodologies, effective instructional materials, coding actions/scripts, text, and interactive training products. Utilizes project management application in a complete and accurate manner to document project scope and development progress that supports overall project metrics.
- Designed a Sharable Content Object Reference Model (SCORM) and 508-compliant course arranging 300+ knowledge and performance tasks into 8 modules in a logical and effective sequence to provide 18472 active-duty Cyber Operations Airmen a system overview, theory of operations, preventive maintenance, removal and replacement procedures, adjustments, startup/shut down procedures, system administration. Developed and tested 6 knowledge evaluations to measure knowledge task comprehension.
- Created tasks with references to familiarize 18K active-duty Cyber Operations Airmen with the Motorola APX 6000 and 7000 Land Mobile Radio Systems. Assisted in the development of the AFJQS3FXXX-250C, Career Development Section Chief, eLearning course.
- Assisted in development and design of interactive strategies with eLearning designers to incorporate multimedia components in support of defined project plans and objectives. Construct knowledge tests and/or other assessments from data provided by SMEs using content authoring tool features. Assemble course materials into eLearning product for review and incorporates necessary edits after the review process.
- Produces eLearning course material in accordance with established learning objectives/outcomes and consultation with subject-matter experts. Reviews content for organization, clarity, grammar, layout style, and format. Verifies accuracy of functionality, interactive components, and course navigation. Develops or revises instructional content, organization, style, format, and/or emphasis to incorporate changes identified during product validation or scheduled revision.
- Works Compressed Work Schedule 10 hours/day-every other Friday off
Unit Program Coordinator
Keesler AFB
Biloxi, MS
01.2023 - 08.2023
- Primary point of contact to the squadron commander/director for administrative support programs to include but not limited to task management: Cybersecurity liaison, Government Travel Card program, Defense Travel System administrator, Drug Demand Reduction program, Records Management program, Health Care program, Fitness program, Government Purchase Card program, civilian timecard program and unit recognition program.
- Ensures unit program compliance with regulations, laws, policies, and squadron commander directives.
- Advises the commander/director on policy and executes directives through the establishment of procedures for associated programs.
- Responsible to ensure assigned members are aware of individual requirements established by law and/or policy. Communicates requirements and provides guidance to squadron members. Attends required training, meetings, and functions as related to the prescribed unit programs.
- 40 hours/week
Operations Training Support Program Analyst
BlueForce LLC & Vector, CSP
Hampton, VA
01.2019 - 01.2023
- Assist in the development of new curriculum and syllabi for unit F-22 aircrew training program to maximize command training opportunities and maintain the certification/qualification and proficiency needed to effectively perform unit’s mission.
- Maintain training in Patriot Excalibur (PEX) database, Aviation Resource Management System (ARMS), and other local develop systems as required.
- Administer classes and exams as required. Coordinate meetings and gather information with scheduling officer, SARM/HARM, and other base agencies for specific analyses and tests to maximize training opportunities and increase the leadership guidance.
- Develop monthly correspondence such as Ready Aircrew Program, Aircrew Qualification Level, and Aircrew Probation summaries for commander’s review to ensure training goals are aligned with command forces expectations. Accurate reporting allows the Command to apply resources, policy, or guidance to address or prevent shortfalls for deployment readiness.
- Perform weekly individual gradebook checks of personnel training and ancillary training requirements. Prepare and execute periodic training/testing plans for approval and scheduling. Provide weekly updates to squadron leadership containing the flight and readiness status of personnel to facilitate tracking of duty status and performance report/decoration accomplishment.
- Provide daily tracking of upgrade and continuation training accomplishment for the unit Operations Supervisor (or equivalent) as well as weekly summaries for the Operations Officer.
- Review and update over 80 training records, folders, and grade books per the applicable Air Force Instructions. Perform weekly gradebook checks of personnel training and ancillary training requirements.
- 40 hours/week
Deputy Command Program Manager/Program Analyst
Langley AFB
Hampton, VA
01.2015 - 01.2019
- Obtained Major Command Level Inspector General qualifications and served on the Command Inspector General Team certifying 10 Air Force Squadrons as compliant with AF and DoD Requirements. Implemented Air Force Headquarters training policies/procedures/programs leadership for 712 personnel; coordinated and directed 244 training events for 5 units at 3 geographic locations.
- Managed Air Force training systems; analyzed, evaluated, prepared, and briefed training status reports to senior leadership; ensured arming and war and peace-time readiness requirements are met.
- Established Aviation Resource Management Career Master Training Program & milestones; merged unit and Career Field Education Training Program core taskssolidified Training Business Area OJT program across 3 AF bases.
- Directed the oversight of incentive and familiarization flight programs aimed at creating higher performing organizations through individual rewards and a greater comprehension of the mission.
- Handled critical inter-agency coordination with the Federal Aviation Administration facilitating air operations within flight restricted airspace, classified Presidential movements, and global operations defense/security activities.
- Managed a team of 10 Aircraft Delivery Schedulers while guiding the delivery of 225 coalition aircraft valued at $1B to world-wide destinations in support of U.S. global security posture.
- Oversaw Government Purchase Card (GPC) program. Secured 27K in critical assets for and corrected 33 payment issues.
- Spearheaded flight and jump pay program audits validating aviation and hazardous duty pay entitlements in which $5.5M entitlements were processed error-free.
- Served as advisor for the F-35 Training Management System (TMS); demonstrated $4B Autonomic Logistics Information System (ALIS) Program designed to track pilot proficiency.
- Served as a program/policy analyst for Air Combat Command’s flight and parachute operation programs. Principal adviser to the Headquarters’ staff senior leadership on aircrew readiness management across the Command. Drafted and presented executive talking papers and briefing slides to provide a comprehensive snapshot of process improvement proposal, Command initiatives, and readiness status. Assisted in the implementation of manpower operations and drafting position descriptions for 2K personnel to balance work assignments and workloads and increase effectiveness of operations and personnel utilization.
- Major Command’s point of contact for the coordination of two Air Force Instruction supplements covering standard operating procedures for 25 functional processes and nine programs. Command leadership on personnel administrative requirements, management policies, processes, and procedures. Performed compliance inspections on Air Force-level programs across the Command.
- Served as a program manager for Flying Wing’s flight operational support programs. Principal adviser to senior leadership on aircrew readiness management across the Wing. Directly led and managed the human capital strategy for staffing, training, and equipping over 400 personnel at three squadrons. Wing’s lead subject-matter expertise for aviation/parachutist related inquiries, request for assistance, and process execution guidance.
- Authored inspection reports and provided executive briefings on inspection findings and process improvement recommendations. Command’s lead subject-matter expertise for aviation/parachutist related inquiries, request for assistance, and process execution guidance.
- 40+ hours/week
Program Manager/Human Resource Director
MacDill AFB
Tampa, FL
01.2007 - 01.2015
- Served as a program manager for Flying Wing’s flight operational support programs. Principal adviser to senior leadership on aircrew readiness management across the Wing. Directly led and managed the human capital strategy for staffing, training, and equipping over 3K personnel and 4 squadrons. Performed compliance inspections on Air Force-level programs across the Wing. Authored inspection reports and provided executive briefings on inspection findings and process improvement recommendations. Wing’s lead subject-matter expertise for aviation/parachutist related inquiries, request for assistance, and process execution guidance.
- Created and implemented career progression milestones for 19 installations comprised of 34 units providing targeted senior management with a valuable resource management tool evaluating the best aviators.
- Conducted 207+ security verifications and provided oversight for 52 re-investigations ensuring members position matched the required security clearance level and access for required information. Supervised a team of 10 security specialists and provided daily work assignments, job proficiency training, administrative management, personal coaching | mentoring, and performance evaluations.
- Headed with initiating the investigative procedures for a security breach involving the sheltering of alert flight aircraft; contributed to the elimination of risk to the mission and compromise of key assets.
- Certified as the official travel system (Defense Travel Official—DTS) Approving Official; validated and authorized annual travel budget of $350K. Processed and maintained travel orders, flights, rental and lodging for 150+ personnel.
- Served Government Purchase Card Holder/Approving official tracked/managed $215K budget. Controlled four accounts and supervised and trained six cardholders. Responsible for reviewing and reconciling purchase transactions while ensuring adequate funds are available. Utilized sound judgment to resolve fraud, waste, and abuse on card purchases/suggest time efficient resolutions to rectify any problems.
- Maintained financial logs, developed monthly report of expenditures and reconciliations procured $200K in assets. Verified and reconciled $500K of official government expenditures.
- Performed internal audits to identify findings and deficiencies to ensure problem areas are pursued to resolution and required corrective actions.
- Led teams in security program management while collaborating with the Department of Homeland Security executing 42 missions exceeding 227 flight hours which culminated in 15 arrests and the seizure of $2.8M in narcotics in a complex environment.
- 40+ hours/week
Flight Chief/Program Manager, Aircrew Scheduling
Kunsan AB
Korea
01.2006 - 01.2007
- Led a team of 6 personnel in providing flight operations oversight and logistical support for 300 sorties per day. Oversaw the aircraft/aircrew scheduling programs. Managed work schedules covering 18-hour daily flight windows. Served as the squadron training manager for 300 aircrew members.
- 40+ hours/week
Technical School Training Instructor, Resource Management
Keesler AFB
Biloxi, MS
01.2002 - 01.2006
- Developed course instructions, training literature, laboratory exercises and scenarios, researches and writes lesson plans, appraisals, performance exercises, progress checks, and tests. Updated lesson plans, Powerpoint slides and text material to incorporate new specialty training standard. Revised 218 pages of practice tests and progress checks increasing student comprehension by 50%.
- Managed the Technical Training Management System (TTMS) for students and analyzed test data to reveal a program’s strengths and areas in need of improvement. Administered, evaluated, and critiqued written test materials to identify flaws, weaknesses, or areas for improvement while enabling developers to make necessary adjustments.
- Training instructor for three Community College of the Air Force (CCAF) accredited technical skills certification courses. Supervised over 234 students annually.
- Spearheaded training programs establishing evidence-based curriculum that improved learner comprehension and course completion rates.
- Identified and resolved performance gaps affecting student productivity by analyzing organizational needs and implementing targeted training interventions that reduced skill deficiencies by 40%
- 40+ hours/weekly
Education
MBA - Human Resources
University of Arizona Global Campus
01.2025
Bachelor of Science - Homeland Security and Emergency Management
Ashford University
01.2019
Associate - Instructor Technology
Community College of the Air Force (CCAF)
01.2005
Associate - Business Administration
Community College of the Air Force (CCAF)
01.2003
Skills
- Interactive Courseware Developer
- Trainer/Facilitator
- Training Development/Support
- Articulate Storyline 360
- Adobe Captivate
- Microsoft Office
- Microsoft Teams
- Project/Program Management
- Flight Management
- Security Program Management
- Policy Implementation
- Supervisor/Leader
- Effective Communicator
- Risk/Safety Assessment
- Facility Management
- Procedures Compliance
- Analytical Thinking
- Multi-Tasking
SPECIALIZED TRAINING
- Instructor/Developer Of Online Learning
- Technical Training Teaching Practicum
- Basic Instructor’s Course/Developing Objectives and Test
- Application of Instructional System Development
- Program Management
- Strategic Thinking; Research/Trend Analysis
- Risk Assessment/Mitigation
- Air Force Publication Management
- Executive Briefings/Presentation
- Stakeholder Engagement
- Problem Resolution
- Process Improvement
- Human Resource Management
- Cross-Functional Team Management
- Senior Leadership and Management Development
- Joint Senior Leadership and Management Development
Section name
- All positions required 40+ hour work weeks
Timeline
Instructional System Specialist/Training Specialist/eLearning Interactive Software Developer
Keesler AFB
01.2023 - Current
Unit Program Coordinator
Keesler AFB
01.2023 - 08.2023
Operations Training Support Program Analyst
BlueForce LLC & Vector, CSP
01.2019 - 01.2023
Deputy Command Program Manager/Program Analyst
Langley AFB
01.2015 - 01.2019
Program Manager/Human Resource Director
MacDill AFB
01.2007 - 01.2015
Flight Chief/Program Manager, Aircrew Scheduling
Kunsan AB
01.2006 - 01.2007
Technical School Training Instructor, Resource Management
Keesler AFB
01.2002 - 01.2006
Bachelor of Science - Homeland Security and Emergency Management
Ashford University
Associate - Instructor Technology
Community College of the Air Force (CCAF)
Associate - Business Administration
Community College of the Air Force (CCAF)
MBA - Human Resources
University of Arizona Global Campus