Tisha Kohlmeyer

• Formulated and implemented strategies to enhance office procedures.
• Analyzed monthly financial reports for health department to ensure fiscal responsibility.
• Supported nursing staff by providing essential assistance during patient care activities.
• Processed and submitted medical claims to private and commercial insurance providers.
• Analyzed billed claims for payment status, ensuring accuracy and addressing issues related to denials.
• Cultivated strong customer relationships by promptly addressing inquiries and exceeding expectations for unique requests.
• Streamlined recordkeeping and data entry processes to boost overall efficiency in operations.
• Coordinated all aspects of phone and email correspondence, ensuring timely processing of incoming and outgoing mail and faxes.
• Facilitated staff support by managing special task assignments on a daily basis.
• Established and refined administrative workflows, focusing on driving efficiency and maintaining accuracy.
• Oversaw organization and maintenance of paper and electronic filing systems.
• Ensured compliance with state and federal HIPAA laws governing protected health information.

• Oversaw organization and upkeep of all project files.
• Facilitated communication by forwarding material lists to vendors and coordinating delivery schedules.
• Secured building permits from local jurisdictional agencies to ensure compliance with regulations.
• Executed reconciliations of project accounts to uphold financial accuracy.
• Oversaw preparation and management of estimates, invoices, accounts receivable, and accounts payable.
• Administered employee W-4 forms and time cards to ensure accurate weekly payroll processing.
• Coordinated and communicated scheduling dates to ensure customer satisfaction.
• Developed marketing brochures and postcards to effectively communicate customer promotions.
• Evaluated contract performance metrics to optimize bid budgets and forecasts.

• Utilized the Epic system to respond to customer calls, ensuring timely answers to questions and effective appointment management for clients.
• Acquired and sustained comprehensive knowledge of product and service information to deliver informed responses to varied customer inquiries.
• Ensured compliance with company policies and scripts to consistently meet call-time and quality standards.
• Oversaw comprehensive knowledge management for physicians and staff across five health clinics.
• Ensured compliance with state and federal HIPAA laws governing protected health information.

Facilitated a nurturing living space aimed at promoting recovery and stability for five adults with chronic mental health and addiction challenges.

• Executed protocol instructions for medication administration.
• Oversaw comprehensive documentation processes in compliance with Oregon administrative rules.
• Identified and onboarded new employees while instructing on essential daily, weekly, and monthly functions to ensure smooth home operations.
• Facilitated collaboration with clients, support teams, family members, and case managers to develop goal-oriented personal care plans.
• Supported individuals in achieving daily living goals while maintaining comprehensive documentation of progress.
• Facilitated group activities that fostered social interaction and mitigated feelings of isolation.
• Secured a perfect inspection score of 100% through meticulous preparation and adherence to standards.
• Coordinated appropriate crisis intervention strategies to alleviate emotional distress for clients in need.
• Monitored and assessed client interactions to enhance treatment effectiveness.
• Ensured compliance with state and federal HIPAA laws governing protected health information.
• Managed client schedules and accompanied patients to medical appointments, diligently following prescribed treatment plans.