ERIKA CLARK
Tampa,FL
Summary
Dedicated and experienced medical assistant with over four years of proven success in a fast-paced healthcare environment. Efficiently manages patient charts and ensures a well-organized and detail-oriented environment. Proficient in preparing patients for visits and providing hands-on support to healthcare providers. Trained in front office administration, brings a positive attitude and upbeat personality to create a comfortable experience for patients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant - Front and Back Office
Dr. Arthur J. Pedregal M.D. P.A.
05.2020 - Current
- Greet and room patients
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepare patients for examination and assist the physician during the examination
- Stocking rooms to prepare for patient care as appropriate
- Cleaned outpatient room and disposed of medical waste as well as maintained and cleaned exam room and all medical equipment
- Handling correspondence (emails, faxes, referrals)
- Administer medications as directed by the physician
- Provide patients with accurate information, instruction, and education as it pertains to their medical visits and treatment procedures
- Oversaw all supply inventory; responsible for ordering and stock maintenance
- Handles working in a fast-paced environment while maintaining the highest quality of patient care
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Manager/AID
Hillsborough Out of School Time
08.2015 - 05.2020
- Supervise and monitor the safety of children in their care
- Organize activities or implement a curriculum that allow children to learn about the world and explore interests
- Develop schedules and routines to make sure that children have enough physical activity, rest, and play and critical thinking
- Completing office duties including, budgeting, accounting, employee payroll, paperwork, scheduling, hosting meetings, resolving customers' problems
- Trained and mentored new employees for optimal performance
- Oversaw daily operations of program to establish smooth shifts
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Associate
CC's Boutique
10.2016 - 05.2017
- Observed customers and listened closely to ascertain best dress options and made recommendations accordingly
- Assisted customers with trying on dresses and recommended additional as requested
- Answered detailed questions about origin of dress, what type of materials
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Express
07.2014 - 09.2015
- Computed sales prices, total purchases and processed payments
- Replenished floor stock and processed shipments to confirm product availability for customers
- Recommended merchandise based on customer needs
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Built and maintained effective relationships with peers and upper management
- Answered customers' questions and addressed problems and complaints in person and via phone
Education
Pre-Nursing track to Bachelors of Nursing -
Herzing University
Tampa, FL03.2025
A.A. - Medical Transfer Track (AA.MEDICAL)
Hillsborough Community College
Tampa, FL01.2022
Skills
Patient Vital Assessment
Integrated Front and Back-Office Skills
Adaptable to Rapid Environments
Thorough Quality Assurance
Experienced with Medical Terminology
Direct Collaboration with Providers
Check-in coordination
Medical office administration
Patient-focused care
ICD-10 coding
Certification
- Healthcare Support Specialist, Hillsborough Community College - 2022
Timeline
Medical Assistant - Front and Back Office
Dr. Arthur J. Pedregal M.D. P.A.
05.2020 - Current
Sales Associate
CC's Boutique
10.2016 - 05.2017
Manager/AID
Hillsborough Out of School Time
08.2015 - 05.2020
Sales Associate
Express
07.2014 - 09.2015
Pre-Nursing track to Bachelors of Nursing -
Herzing University
A.A. - Medical Transfer Track (AA.MEDICAL)
Hillsborough Community College
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