Tisha Marie Oakes
Albany,OR
Summary
Motivated Senior Claims Adjuster committed to diligently investigating, evaluating and negotiating auto claims for policyholders. Adept at training and supporting new adjusters. Trained and knowledgeable in all state, federal and local laws. Skilled in recognizing potential fraudulent claims.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Adjuster SR
COUNTRY Financial Insurance
Bloomington, IL
07.2017 - Current
- Interviewed named insured's , claimants and witnesses to gather factual information.
- Investigate loss details ,forms and records to ensure a covered loss based on the written policy and exclusions.
- Consult police when needed.
- Examine photographs and statements to determine liability along with any supporting reports or photos.
- Documented all investigation activity and presented reports to management.
- Negotiate comparative negligence settlement agreements to resolve disputes.
- Prepared summaries of damage, payments and policy coverage.on the claims system.
- manage a high volume of claims & phone calls.
- Offer high level of customer service
- Maintain licenses in 13 states including Oklahoma
Initial Loss Reporting Associate
COUNTRY Financial
Bloomington , IL
04.2014 - 07.2017
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully worked within tight deadlines and fast-paced atmosphere.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- directed escalated urgent matters to the appropriate team or management for the department required
Collections Specialist
Seterus, IBM
Salem, OR
06.2010 - 09.2013
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- evaluated weather a debtor was in a good position to modify the existing home loan or if short-sale was an option if they could not make a payment plan or bring the existing loan current.
Education
High School Diploma -
Willamette High School
Eugene, OR06.2006
Skills
- Proficient in Microsoft Word and Outlook
- Resilient interpersonal skills and tactfulness
- Sound Judgment
- Proficient Verbal and Written Communication
- Reliable ability to quickly access and assess information
- Highly effective communication skills across multiple communication platforms (phone,email ) exc
Certification
Through American Education institute I am working on the SCLA program. I have finished the automobile law section and certification as automobile claims law specialist to date (ACLS).
Timeline
Claims Adjuster SR
COUNTRY Financial Insurance
07.2017 - Current
Initial Loss Reporting Associate
COUNTRY Financial
04.2014 - 07.2017
Collections Specialist
Seterus, IBM
06.2010 - 09.2013
High School Diploma -
Willamette High School
Through American Education institute I am working on the SCLA program. I have finished the automobile law section and certification as automobile claims law specialist to date (ACLS).
Similar Profiles
Terrence SullivanTerrence Sullivan
Claims Manager at Country Financial InsuranceClaims Manager at Country Financial Insurance
Angela RobinsonAngela Robinson
Captive Licensed Insurance Agent at Country Financial InsuranceCaptive Licensed Insurance Agent at Country Financial Insurance
BARBARA MARTEYBARBARA MARTEY
Insurance Agent at Country Financial InsuranceInsurance Agent at Country Financial Insurance