Tisha Slaughter
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Check-in Agent
Hallmark Aviation
04.2022 - Current
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Customer Service Representative
State Farm
02.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Penn F
Atlanta, GA05.2016
Skills
- Customer Inquiries
- Scheduling and Planning
- Collaborative Environments
- Transportation Information
- Communications
- Work-oriented
- Social skills
- Organization
- Problem resolution
Timeline
Check-in Agent
Hallmark Aviation
04.2022 - Current
Customer Service Representative
State Farm
02.2020 - 08.2021
High School Diploma -
Penn F