Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tisha Sullivan-Swoope

Greenville,SC

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

9
9
years of professional experience

Work History

Loan Coordinator II

Global Lending Services LLC
Greenville, SC
11.2019 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.

Customer Service Sales Representative

Medals Of America
Fountain Inn, SC
04.2016 - 11.2019
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Food Service Worker

Greenville County School District
Mauldin, SC
08.2015 - 11.2016
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

Bachelor of Science - Criminal Justice

Morris College
Sumter, SC

Associate of Science - Paralegal

Greenville Technical College
Greenville SC

Associate of Science - Criminal Justice

Greenville Technical College
Greenville, SC

Skills

  • Goal-Oriented
  • Call center experience
  • Customer Complaint Resolution
  • Customer Needs Assessment
  • Shipping coordination
  • Product Knowledge

Timeline

Loan Coordinator II

Global Lending Services LLC
11.2019 - Current

Customer Service Sales Representative

Medals Of America
04.2016 - 11.2019

Food Service Worker

Greenville County School District
08.2015 - 11.2016

Bachelor of Science - Criminal Justice

Morris College

Associate of Science - Paralegal

Greenville Technical College

Associate of Science - Criminal Justice

Greenville Technical College
Tisha Sullivan-Swoope