Tisha Williams
Laurel,MD
Summary
Seasoned professional passionate about helping individuals with job search strategies and vocational training. Eager to develop acquired skills and develop deeper understanding of analytics. Friendly and personable Counselor bringing many years' experience in administering aptitude tests, mentoring clients, and conducting interviews. Demonstrated strengths in problem-solving and conflict resolution. Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
15
15
years of professional experience
Work History
Employment Manager
The Rock Creek Foundation
Silver Spring, MD
2023.02 - 2026.01
- Developed strategies for overcoming barriers faced by individuals seeking employment due to physical disabilities or criminal backgrounds
- Facilitated referrals to community resources including housing assistance, mental health services, and substance abuse programs
- Provided guidance on job search techniques such as resume writing and interviewing skills
- Encouraged collaboration between employers and social service agencies in addressing workforce needs in the community
- Assessed client's vocational skills, interests, and aptitudes to determine their career goals
- Managed recruitment processes, including job postings and candidate screenings.
Supportive Living Case Manager
Anne Arundel Lodge
Edgewater, MD
2021.06 - 2023.01
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance
- Conducted home visits to assess the safety of living environments for clients
- Monitored client progress through regular follow-up contacts
- Collaborated with medical professionals to coordinate treatment plans for clients
- Coordinated comprehensive care plans for clients to meet their individual needs
Concierge Supervisor
Capitol Concierge
Bethesda, MD
2019.05 - 2021.07
- Resolved customer complaints in a professional manner
- Ensured compliance with safety regulations, health codes, and other applicable laws governing hospitality services
- Monitored staff performance, providing feedback and guidance as needed
- Updated front desk's concierge book to maintain most relevant visitor information
- Built and maintained productive relationships with employees
General Manager
Ecco Shoes
Oxon Hill, MD
2011.05 - 2017.06
- Recruited, interviewed and hired qualified staff for open positions
- Recruited, trained and empowered employees to achieve key performance indicators
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Conducted employee evaluations to provide adequate feedback and recognize quality performance
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Education
Bachelor of Science - General Studies
University of Central Missouri
Warrensburg, MO2026-05
High School Diploma -
Van Horn High School
1990-06
Skills
- Workforce Development
- Career Planning
- Client Advocacy
- Individual Counseling
- Customer Service
- Maintenance Planning
- Health and safety compliance
- Marketing
- Sales Presentations
- Sales background
- Team Building/Leadership
Accomplishments
- National Society of Collegiate Scholars
Timeline
Employment Manager
The Rock Creek Foundation
2023.02 - 2026.01
Supportive Living Case Manager
Anne Arundel Lodge
2021.06 - 2023.01
Concierge Supervisor
Capitol Concierge
2019.05 - 2021.07
General Manager
Ecco Shoes
2011.05 - 2017.06
Bachelor of Science - General Studies
University of Central Missouri
High School Diploma -
Van Horn High School