Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

TiShae Brown

Providence Forge,VA

Summary

Dynamic manager with a proven track record at Bojangles' Famous Chicken 'n Biscuits, excelling in team motivation and customer service. Enhanced safety procedures and resolved conflicts effectively, leading to improved employee engagement and customer satisfaction. Skilled in project management and communication, fostering a collaborative work environment that drives success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Bojangles' Famous Chicken 'n Biscuits
06.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Team Lead

Dunkin Donuts Baskin Robbins
05.2019 - 09.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Team Leader

Mcdonalds
01.2016 - 08.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Education

Bachelors - Allied Health Science

Radford University
Radford, VA

Charles City High School
Charles City, VA
06.2018

Skills

  • Employee training
  • Project management
  • Customer service
  • Conflict resolution
  • Team building
  • Team motivation
  • Communication skills
  • Time management
  • Goal setting
  • Account development
  • Team leadership
  • Decision-making
  • Verbal and written communication

Certification

Certified Medical Assistant

Microsoft Certified (Word, Powerpoint, Excel, Publisher)

Timeline

Manager

Bojangles' Famous Chicken 'n Biscuits
06.2021 - Current

Team Lead

Dunkin Donuts Baskin Robbins
05.2019 - 09.2019

Team Leader

Mcdonalds
01.2016 - 08.2018

Bachelors - Allied Health Science

Radford University

Charles City High School

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TiShae Brown