Tishanda Johnson
Nashville,TN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Liability Claims Adjuster
Trexis Insurance
Nashville, TN
10.2024 - Current
- Analyzed information gathered by investigations and reported findings and recommendations.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Developed effective working relationships with clients, service providers, attorneys, and other professionals involved in claim resolution process.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Conducted interviews with claimants, witnesses, and medical providers to obtain information concerning claim circumstances.
- Negotiated settlements with claimants in accordance with company guidelines.
- Utilized claim handling software to document and manage claim files efficiently.
Daily Driver
Independent Driver
Nashville, TN
05.2005 - Current
- Consistently upheld a safe driving record.
- Delivered packages, documents, or personal goods reliably and on time.
- Utilized GPS and route planning to optimize efficiency and minimize delays.
- Ensured all items were handled with care and delivered to the correct recipients.
- Maintained vehicle cleanliness and performed basic maintenance checks.
Member Experience Advisor
Nations Benefits
Nashville, TN
05.2022 - 04.2023
- Handled incoming calls efficiently.
- Assess member needs during initial interactions.
- Developed solutions addressing member issues.
- Utilize scripted procedures for diverse caller inquiries.
- Provide members with information about over-the-counter and hearing benefits.
- Leveraged various systems to enhance member support.
- Scheduled hearing tests and managed online orders.
- Maintained comprehensive documentation in call center database.
- Managed sensitive and confidential data.
Collector
Community Health Systems, CHS
Antioch, TN
12.2019 - 10.2022
- Consistently contacts customers with overdue accounts to recover lost revenue.
- Communicated with patients about resolving unpaid and underpaid accounts.
- Produces detailed reports on accounts receivable status.
- Devised repayment plans with account holders to reduce collections receivables.
- Addresses customer inquiries and issues daily.
- Reconcile overdue accounts, achieving a 20% reduction in outstanding invoices.
- Managed account payments and delivered details on outstanding balances.
- Offers high-quality service to customers while handling collections.
Proactive Live Order Support Representative
Postmates
Nashville, TN
12.2018 - 07.2019
- Worked collaboratively with Postmates to enhance delivery precision and punctuality.
- Resolved inquiries through multi-channel communication including calls, emails, and texts.
- Supervised routes, provided direction assistance and handled payments.
- Delivered high-quality and efficient support services, retaining existing clients.
- Addressed workflow issues to sustain positive relationships with customers and managers.
- Conducted follow-ups with clients to ensure customer satisfaction after support interactions.
Customer Service Representative
Great American Opportunities
Nashville, TN
08.2014 - 12.2018
- Managed a high volume of calls each shift to enroll customers, access customer data, deliver pertinent product details and terminate services.
- Ensured primary customer service excellence to both internal teams and outside clients.
- Delivered effective resolutions to customers after detailed problem assessment.
- Leveraged extensive product and service knowledge to enhance customer experience.
- Process over 50 orders daily including handling refunds and exchanges.
- Established and revised data systems for handling customer details.
- Ensured order accuracy by collaborating on processing and item tracking.
- Monitored and tracked delivery progress.
Correctional Officer
Charles Bass Correctional Complex
Nashville, TN
11.2008 - 06.2013
- Monitored inmate movement via head counts, visitor logs, and activity schedules.
- Oversaw inmate activities in various areas including housing units, dining areas, and work spaces.
- Oversaw confiscation, storage of inmate property, and supervised work details.
- Ensured operational readiness and functionality of firearms, radios, televisions, cameras, electronic gates, and vehicles.
- Maintained comprehensive records and reports including shift summaries, daily logs, and disciplinary records.
- Implemented authoritative practices for daily functions.
- Conducted inmate assessments and monitored job placements.
Education
High School Diploma -
Maplewood Comprehensive High School
Nashville, TN05-2005
Skills
- Safe and defensive driving practices
- Excellent knowledge of local roads and navigation apps
- Time management and punctuality
- Caseload management
- Ability to handle sensitive materials and documents with care
- Strong attention to detail and accuracy
- Customer service and communication skills
- Ability to lift and transport packages safely
- Knowledge of HIPAA Regulations
Certification
- Class B CDL
- HIPPA & Bloodborne Pathogen Certified
- Adherence to OSHA safety regulations
Timeline
Liability Claims Adjuster
Trexis Insurance
10.2024 - Current
Member Experience Advisor
Nations Benefits
05.2022 - 04.2023
Collector
Community Health Systems, CHS
12.2019 - 10.2022
Proactive Live Order Support Representative
Postmates
12.2018 - 07.2019
Customer Service Representative
Great American Opportunities
08.2014 - 12.2018
Correctional Officer
Charles Bass Correctional Complex
11.2008 - 06.2013
Daily Driver
Independent Driver
05.2005 - Current
High School Diploma -
Maplewood Comprehensive High School
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