Tishawm johnson
Clute
Summary
Dynamic Account Manager with a proven track record at Buddy's Home Furnishings, excelling in client relationship management and contract negotiation. Recognized for enhancing customer satisfaction and retention through effective problem resolution and exceptional service. Skilled in team leadership and employee training, fostering a collaborative environment that drives performance.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
9
9
years of professional experience
Work History
Account Manager
Buddy's Home Furnishings
10.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Shift Manager
McDonald's
04.2016 - 10.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Brazoswood Highschool
Clute, TX03-2019
Skills
- Account management
- Contract negotiation
- Customer relationship management
- Problem resolution
- Sales forecasting
- Employee training
- Team leadership
- Teamwork and collaboration
- Customer service
- Process improvement
- Client relationship management
- Customer satisfaction
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Supervised team of [Number] staff members.
Timeline
Account Manager
Buddy's Home Furnishings
10.2022 - Current
Shift Manager
McDonald's
04.2016 - 10.2021
High School Diploma -
Brazoswood Highschool
Similar Profiles
Shawn HarlessShawn Harless
General Manager / RMIT at Buddy's Home FurnishingsGeneral Manager / RMIT at Buddy's Home Furnishings
Teresa HillTeresa Hill
Vice President of Operations at Buddy's Home FurnishingsVice President of Operations at Buddy's Home Furnishings
Lauren ElrodLauren Elrod
Customer Service Retention Specialist at Buddy's Home FurnishingsCustomer Service Retention Specialist at Buddy's Home Furnishings