Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

TISHEKA JACKSON

Poinciana,FL

Summary

Ambitious job seeker experienced in handling complex customer issues while promoting positive experiences. Efficiency driven with a people-centric mentality and dedication to customer satisfaction, business goals, and sales support.

Overview

8
8
years of professional experience

Work History

Sr. Revenue Agent

FedEx Services
02.2022 - Current
  • Resolving complex customer issues for internal and external customers related to revenue processes across the ship to collect cycle including account maintenance, invoicing, payment processing, dispute resolution, and administrative collections functions.
  • Handles escalated customer correspondence/inquiries and manager delegated assignments.
  • Assess revenue data and account information to verify entry, calculation, and billing accuracy.
  • Work within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
  • Assist Sales team with requests from Pricing Request System; offer resolutions including but not limited to credits, refunds, education on proper processes to minimize resubmits, and etc.
  • Communicates with other departments concerning problem areas and assumes ownership in the resolution of critical problems.

Logistics Specialist

Trinity Logistics
07.2018 - 02.2022
  • Oversee customer communications and shipment tracking
  • 3PL freight-forwarder; Supply chain management
  • Manage 75+ intermodal domestic and overseas import operations on average per day
  • Use in-house TMS to coordinate shipments of goods to warehouses
  • Collaborate with the billing department to resolve invoicing problems
  • Maintain customer and carrier loyalty by forging long-term relationships based on prompt and courteous service.
  • Reported emergencies, weather delays and carrier schedule changes to customers and buyers

Member Experience Assoc II

Innovel Solutions
11.2015 - 04.2018
  • Provided driver support for on-site delivery issues
  • Liaison between transportation, warehouse, and the customer
  • Handled high volume inbound calls
  • Independently managed escalated cases including but not limited to BB complaints and Attorney General
  • Realigned inventory schedules to factor in changing conditions such as damage product and customer demands.
  • Developed onboarding information for new hires

Clinical Technician

Dr. P. Phillips Hospital
11.2014 - 11.2015
  • Assisted in implementation of customized care plans, focusing on patient wellness and comfort
  • Monitored patients and maintained detailed records for physician and nurse review
  • Assisted with patient admission and discharge; including but not limited to sterilizing and cleaning instruments, discontinuation of IVs, collecting specimens, and routine phlebotomy

Education

Certification - Patient Care Technician

Concorde Career Institute, Orlando, FL
12.2013

Associate of Applied Science - Business Administration And Management

Valencia College, Orlando, FL

Skills

  • Microsoft Office Suite
  • 3PL Knowledge
  • Data Entry
  • Proficient in CRM (Salesforce), TMS, & WMS (HighJump)
  • Supply Logistics
  • Inventory Management
  • Key Performance Indicators (KPIs)
  • Shipment Coordinating
  • Multitasking Abilities
  • Conflict Resolution
  • Active Listening
  • Self-Motivated

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sr. Revenue Agent - FedEx Services
02.2022 - Current
Logistics Specialist - Trinity Logistics
07.2018 - 02.2022
Member Experience Assoc II - Innovel Solutions
11.2015 - 04.2018
Clinical Technician - Dr. P. Phillips Hospital
11.2014 - 11.2015
Concorde Career Institute - Certification, Patient Care Technician
Valencia College - Associate of Applied Science, Business Administration And Management

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TISHEKA JACKSON