Tishia Horan
North Providence
Summary
Strong customer service Computer proficiency Able to multitask in fast paced environments Good listening skills, detail oriented Consultative communication style Staff supervisory and training experience
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Joe’s Kwik Mart/Speedway Gas Station
03.2016 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Office Manager
Tunstall Americas
04.2013 - 03.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Manager
Champ Sports Footlocker, Inc.
01.2010 - 01.2013
- Supervised and coached 15 cashier/customer service associates
- Cash management, including overseeing cashier activities
- Merchandised products on sales floor to reflect requirements for maximum sales
- Provided outstanding customer service in fast paced environment
- Coordinated inventory, created reports for store management
- Created staffing configurations for efficient cost controls
Customer Service
Chris Gasbarro’s Fine Wine and Spirits
01.2008 - 01.2010
- Provided outstanding customer service in fast paced environment
- Consultatively communicated with customers to determine needs, made recommendations for appropriate beverage choices for positive customer experiences
- Cash management, including bank deposit drops and open/closing lottery terminals
- Maintained work environment to reflect management’s standards for cleanliness and organization
QSR Manager
Amerada Hess/Godfather Pizza/Blimpies
01.2003 - 01.2007
- Interviewed, hired and trained new employees
- Scheduled employees for efficient, cost effective shift coverage
- Opened and closed restaurant on daily basis
- Inventoried product on a weekly basis
Photographer
Picture People
01.2000 - 01.2006
- Photographed customers in fast paced environment, printed pictures
- Consultatively communicated with customers for positive customer experiences
- Cash management
Shift Manager
McDonalds
01.1999 - 01.2004
- Oversaw store performance to achieve maximum profits through monitoring and improving daily waste
- Created efficient shift schedules, closing paperwork and reports
- Oversaw and trained cashiers and line cooks for streamlined restaurant operations
- Cash management, including bank deposit drops
- Maintained work and customer areas to meet stringent regulations for health, safety and cleanliness
Education
Massasoit Community College
Brockton, MA01.1991
Becker College
Leicester, MA01.1990
Diploma -
Brockton High School
Brockton, MA01.1989
Skills
- Strong customer service
- Computer proficiency
- Able to multitask in fast paced environments
- Good listening skills
- Detail oriented
- Consultative communication style
- Staff supervisory and training experience
Summary Of Skills And Qualifications
- Strong customer service
- Computer proficiency
- Able to multitask in fast paced environments
- Good listening skills, detail oriented
- Consultative communication style
- Staff supervisory and training experience
Certification
Serv safe certificate
Timeline
General Manager
Joe’s Kwik Mart/Speedway Gas Station
03.2016 - 10.2024
Office Manager
Tunstall Americas
04.2013 - 03.2016
Assistant Manager
Champ Sports Footlocker, Inc.
01.2010 - 01.2013
Customer Service
Chris Gasbarro’s Fine Wine and Spirits
01.2008 - 01.2010
QSR Manager
Amerada Hess/Godfather Pizza/Blimpies
01.2003 - 01.2007
Photographer
Picture People
01.2000 - 01.2006
Shift Manager
McDonalds
01.1999 - 01.2004
Massasoit Community College
Becker College
Diploma -
Brockton High School
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