Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tishurah Obeng

Baltimore,MD

Summary

Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Picker/Process Guide

Amazon
06.2020 - Current
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Increased employee performance and job satisfaction to strengthen retention and engagement.
    • Defined clear targets and objectives and communicated to other team members.
    • Provide critical and quality feedback to associates to reduce barriers in meeting customers promise
    • actively monitored high risk support/amnesty last touch to support preventative actions
    • trained new associates and cross trained established associates in proper pick process
    • Assisted managers and process assistants with day to day management of amazon fulfillment

Shift Lead

Royal Farms
07.2019 - 08.2020
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked effectively in fast-paced environments.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Skilled at working independently and collaboratively in a team environment.

Cashier

Royal Farms
06.2017 - 04.2018
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed refunds and exchanges in accordance with company policy.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Vocational Post Secondary - Network Cable Installation

Woodstock Job Corps Center
10900 Old Court Rd, Woodstock, MD 21163
04.2019

High School Diploma -

Woodstock Job Corps Center
10900 Old Court Rd, Woodstock, MD 21163
02.2019

Skills

  • Project Proposals
  • Public Relations
  • Shift Coverage
  • Hiring and Training
  • Staff Management
  • Health and Safety Regulations
  • Power Tools and Equipment
  • Cable Arrangements
  • Active Listening
  • Low-Voltage Cabling

Certification

  • NCCER- Core Curriculum
  • NCCER- Core Curriculum- Introductory Craft Skills
  • H.U.D- Visual assessment; pursuant to 24 code of federal regulations

Timeline

Picker/Process Guide

Amazon
06.2020 - Current

Shift Lead

Royal Farms
07.2019 - 08.2020

Cashier

Royal Farms
06.2017 - 04.2018

Vocational Post Secondary - Network Cable Installation

Woodstock Job Corps Center

High School Diploma -

Woodstock Job Corps Center

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