Tishurah Obeng
Baltimore,MD
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Picker/Process Guide
Amazon
2010 Broening Highway
06.2020 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Provide critical and quality feedback to associates to reduce barriers in meeting customers promise
- actively monitored high risk support/amnesty last touch to support preventative actions
- trained new associates and cross trained established associates in proper pick process
- Assisted managers and process assistants with day to day management of amazon fulfillment
Shift Lead
Royal Farms
5361 Nottingham Dr, White Marsh, MD 21162
07.2019 - 08.2020
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted performance reviews and provided staff with feedback and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
Cashier
Royal Farms
3320 Eastern Blvd, Middle River, MD 21220
06.2017 - 04.2018
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Education
Vocational Post Secondary - Network Cable Installation
Woodstock Job Corps Center
10900 Old Court Rd, Woodstock, MD 2116304.2019
High School Diploma -
Woodstock Job Corps Center
10900 Old Court Rd, Woodstock, MD 2116302.2019
Skills
- Project Proposals
- Public Relations
- Shift Coverage
- Hiring and Training
- Staff Management
- Health and Safety Regulations
- Power Tools and Equipment
- Cable Arrangements
- Active Listening
- Low-Voltage Cabling
Certification
- NCCER- Core Curriculum
- NCCER- Core Curriculum- Introductory Craft Skills
- H.U.D- Visual assessment; pursuant to 24 code of federal regulations
Timeline
Picker/Process Guide
Amazon
06.2020 - Current
Shift Lead
Royal Farms
07.2019 - 08.2020
Cashier
Royal Farms
06.2017 - 04.2018
Vocational Post Secondary - Network Cable Installation
Woodstock Job Corps Center
High School Diploma -
Woodstock Job Corps Center