Highly motivated Customer Service Representative with extensive customer service and sales experience. Outgoing customer service representative who's passionate in helping others.
Hi, I’m
Waltamekia Kennedy
FAYETTEVILLE,NC
Summary
Overview
12
years of professional experience
Work History
SRMC
Environmental Specialist
01.2021 - Current
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
USPS
Postal Clerk
10.2019 - 10.2020
Job overview
- Ran mail sorter machines that would separate mail piece by piece and by address
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Scan mail in and identify where it should go
- Used a hand pallet jack to move mail
- Processed mail in the Contingency Room
- Used automated mail processing equipment to sort and collate mail.
Sprint
Customer Service Representative/Sales Representative
05.2014 - 10.2019
Job overview
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 95% of issues.
- Determined customer needs and interests to recommend cellphone plans to customers.
J&G Mutual
Customer Service Representative
05.2011 - 07.2016
Job overview
- Performed administrative duties such as answering a multi phone line, while inserting computer data and maintaining organization and order in a front office
- Checked in clients and administered testing and screenings as needed
- Accepted and processed all payments while assessing the status and progress of client applications.
Education
Southern West Virginia Community College
Associate from General Studies
1996
University Overview
Skills
- Customer Service (10 years)
- Organizational Skills (10 years)
- Medical Experience (10 years)
- Multi-Line Phone System (10 years)
- Scheduling
- CPR
- Knowledge of medical terminology
- Ability to work well with others
- Type 40-50 WPM
- Office Administration
- Microsoft Office
Timeline
Environmental Specialist
SRMC
01.2021 - Current
Postal Clerk
USPS
10.2019 - 10.2020
Customer Service Representative/Sales Representative
Sprint
05.2014 - 10.2019
Customer Service Representative
J&G Mutual
05.2011 - 07.2016
Southern West Virginia Community College
Associate from General Studies
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