Titilayo Wazuri
Sicklerville
Summary
Direct Support Professional with a proven track record of providing compassionate care to individuals with intellectual and developmental disabilities. With experience in patient coordination and call center operations, excels in customer service, time management, and maintaining confidentiality. Demonstrates strong skills in data entry and Microsoft Office, ready to leverage these abilities versatilely to enhance quality of any the environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Kelsch Associates
Berlin
08.2023 - 10.2024
- Provides direct care to those with intellectual and developmental disabilities.
- Assists program participants with personal care and hygiene needs as needed.
- Demonstrates appropriate techniques in all physical interactions or interventions including lifting, transferring, positioning or restraining.
- Meets all recordkeeping and documentation requirements. Establishes and provides clear and legible documentation and compliance records required by Arc and other government agencies.
- As required, establishes and maintains controls for health needs including administering authorized and required medications, including IM injections.
- Facilitated recreational activities that promote client participation and enjoyment.
- Collaborated with other staff members to develop individualized service plans for each participant.
Patient Care Coordinator
Pinnacle Treatment Centers
Cherry Hill
01.2022 - 11.2022
- Perform analytical and data entry task.
- Answer patient calls, emails and questions, including finding insurance estimates.
- Schedule patient visits and answer pre-visit questions, including about billing.
- Ensure compliance with professional standards & regulatory requirements.
- Provide patient consultations and recommended treatments.
Call Center Agent
COPS Monitoring
Williamstown
04.2020 - 07.2022
- Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner.
- Maintained a high level of professionalism and empathy while addressing customer concerns and complaints.
- Maintained up-to-date knowledge of industry trends, products, services, promotions, and company policies through ongoing training sessions.
Education
High school or equivalent -
Timber Creek High School
Sicklerville, NJSkills
- Applied Behavior Analysis
- Behavior Management
- Organizational Skills
- Software Knowledge
- Phone Etiquette
- Special Education
- Data Entry
- Time Management
- Team Leadership
- Patient Advocacy
- Health Monitoring
- Cultural awareness
- Life skills training
- Personal care assistance
- Empathy and patience
- Nutrition
Certification
CPR Certification, 08/01/23, Present
Personal Information
Driving License: 1
Timeline
Direct Support Professional
Kelsch Associates
08.2023 - 10.2024
Patient Care Coordinator
Pinnacle Treatment Centers
01.2022 - 11.2022
Call Center Agent
COPS Monitoring
04.2020 - 07.2022
High school or equivalent -
Timber Creek High School