Titilola Coates
Willow Grove,PA
Summary
Diligent Social Services professional with background in managing client accounts and driving customer satisfaction. Adept at building and maintaining client relationships, resolving issues, and ensuring seamless service delivery. Demonstrated proficiency in strategic planning and effective communication.
Overview
10
10
years of professional experience
Work History
Path Case Manager
Mental Health Association of Monmouth County
03.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Business Account Consultant
Comcast Business
08.2020 - 02.2024
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Managed a diverse portfolio of clients, maintaining strong professional relationships and high levels of satisfaction.
- Developed valuable industry connections, enhancing company reputation and attracting new client leads.
- Negotiated contracts with vendors or service providers, securing favorable terms and conditions for clients.
- Conducted regular account reviews to assess performance, implementing adjustments as needed for optimal results.
- Enhanced client relationships by providing personalized financial advice and efficient account management.
- Identified new business opportunities through comprehensive market research and analysis.
Employment Specialist
Pathstone
08.2019 - 07.2020
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Forged relationships with employers to gain insight into job openings and career opportunities.
Child Welfare Caseworker
Bethanna and APM
06.2014 - 07.2018
- Evaluated child welfare cases thoroughly using standardized assessment tools to inform decision-making processes accurately.
- Maintained confidentiality and adhered to ethical standards in all aspects of casework practice, promoting trust and respect among clients.
- Managed high caseloads efficiently while prioritizing time-sensitive tasks to ensure the well-being of all clients served.
- Developed culturally responsive case plans that respected diverse backgrounds, values, beliefs, and customs of clients served.
- Promoted healthy family functioning through the provision of supportive counseling, crisis intervention, and parenting education.
- Contributed to positive outcomes for children by advocating for their best interests in court proceedings and meetings with service providers.
- Implemented evidence-based practices to address specific family challenges such as substance abuse or domestic violence effectively.
Education
Graduate Certificate - Human Resources Management
University of Phoenix
Tempe, AZ09-2024
Bachelor of Arts - Political Science
University of Arizona
Tucson08-2004
Skills
- Case management
- Time management
- Case documentation
- Relationship building
- Customer relationships
Problem-solving
- Staff management
- Client counseling
- Marketing strategies
- Data assessment
- Teamwork
Timeline
Path Case Manager
Mental Health Association of Monmouth County
03.2024 - Current
Business Account Consultant
Comcast Business
08.2020 - 02.2024
Employment Specialist
Pathstone
08.2019 - 07.2020
Child Welfare Caseworker
Bethanna and APM
06.2014 - 07.2018
Graduate Certificate - Human Resources Management
University of Phoenix
Bachelor of Arts - Political Science
University of Arizona
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