Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tito Minaya

Orlando,FL

Summary

Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities.

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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hard-working, high energy Banquet Server with passion for customer satisfaction. Over 9 years in food service industry. Known for great reliability and attention to detail.
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Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

On-Call Banquet Server

Hilton Orlando Lake Buena Vista - Disney Springs Area
09.2019 - Current
  • Provides information to help food and beverage selections.
  • Presents ordered choices in a prompt and efficient manner.
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
  • Helps patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.

Claims Department

Heritage
01.2019 - 02.2021
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Responded to customer inquiries, made appropriate decisions, and closed files.
  • Handled customer inquiries and suggestions courteously and professionally.

Help Desk Support Assistant

Microsoft
01.2018 - 01.2020
  • Empathetically assess customer support needs through listening, diagnosing, and repairing their devices
  • Helping customer discover, use, and love Microsoft hardware, software, services
  • Proactively asses customers needs and recommend complete solutions enhances their overall customer experience.
  • Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.

On-Call Banquet Server

Convention Center
01.2018 - 12.2019
  • Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
  • Perform cleaning tasks and breakdown of service
  • Maintain high standards of safety and cleanliness

Administrative Assistant

Torres Taxes
01.2016 - 11.2017
  • Performs general clerical duties to include but not limited to photocopying, faxing, mail distribution and filing
  • Coordinates and maintains records for staff office space, phones, company credit cards and office keys
  • Creates and modifies various documents using Microsoft Office

Omni Hotels & Resorts
01.2014 - 01.2015
  • Collect money for drinks served
  • Check identification of customers to verify age requirements for purchase of alcohol
  • Attempt to limit problems and liability related to customers excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis.

Education

High School Diploma -

Celebration High School
Celebration, FL
06.2008

Skills

  • Customer Preferences
  • Property Assessments
  • Analyzing Documentation
  • Property Claims
  • Remote System Analysis
  • Teamwork

Certification

  • Resident Insurance License - 6-20 All Lines

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

On-Call Banquet Server

Hilton Orlando Lake Buena Vista - Disney Springs Area
09.2019 - Current

Claims Department

Heritage
01.2019 - 02.2021

Help Desk Support Assistant

Microsoft
01.2018 - 01.2020

On-Call Banquet Server

Convention Center
01.2018 - 12.2019

Administrative Assistant

Torres Taxes
01.2016 - 11.2017

Omni Hotels & Resorts
01.2014 - 01.2015

High School Diploma -

Celebration High School
  • Resident Insurance License - 6-20 All Lines
Tito Minaya