Tito Minaya
Orlando,FL
Summary
Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities.
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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hard-working, high energy Banquet Server with passion for customer satisfaction. Over 9 years in food service industry. Known for great reliability and attention to detail.
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Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
On-Call Banquet Server
Hilton Orlando Lake Buena Vista - Disney Springs Area
2019.09 - Current
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Helps patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.
Claims Department
Heritage
2019.01 - 2021.02
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Responded to customer inquiries, made appropriate decisions, and closed files.
- Handled customer inquiries and suggestions courteously and professionally.
Help Desk Support Assistant
Microsoft
2018.01 - 2020.01
- Empathetically assess customer support needs through listening, diagnosing, and repairing their devices
- Helping customer discover, use, and love Microsoft hardware, software, services
- Proactively asses customers needs and recommend complete solutions enhances their overall customer experience.
- Resolved technical issues identifying solutions and providing technical support by phone, email and desktop sharing.
- Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
- Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.
On-Call Banquet Server
Convention Center
2018.01 - 2019.12
- Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
- Perform cleaning tasks and breakdown of service
- Maintain high standards of safety and cleanliness
Administrative Assistant
Torres Taxes
2016.01 - 2017.11
- Performs general clerical duties to include but not limited to photocopying, faxing, mail distribution and filing
- Coordinates and maintains records for staff office space, phones, company credit cards and office keys
- Creates and modifies various documents using Microsoft Office
Omni Hotels & Resorts
2014.01 - 2015.01
- Collect money for drinks served
- Check identification of customers to verify age requirements for purchase of alcohol
- Attempt to limit problems and liability related to customers excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis.
Education
High School Diploma -
Celebration High School
Celebration, FL06.2008
Skills
- Customer Preferences
- Property Assessments
- Analyzing Documentation
- Property Claims
- Remote System Analysis
- Teamwork
Certification
- Resident Insurance License - 6-20 All Lines
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
On-Call Banquet Server
Hilton Orlando Lake Buena Vista - Disney Springs Area
2019.09 - Current
Claims Department
Heritage
2019.01 - 2021.02
Help Desk Support Assistant
Microsoft
2018.01 - 2020.01
On-Call Banquet Server
Convention Center
2018.01 - 2019.12
Administrative Assistant
Torres Taxes
2016.01 - 2017.11
Omni Hotels & Resorts
2014.01 - 2015.01
High School Diploma -
Celebration High School
- Resident Insurance License - 6-20 All Lines
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