Titus Aidelojie
Desoto,TX
Summary
Diligent Auto Claims Adjuster with robust background in evaluating and settling auto claims. Known for efficiently managing caseloads and resolving claims with accuracy, while ensuring compliance with company policies. Demonstrated proficiency in negotiation and customer service, consistently achieving positive outcomes and maintaining high client satisfaction.
Overview
10
10
years of professional experience
Work History
Auto Claims Adjuster
State Farm
05.2023 - 02.2024
- Managed and resolved hundreds of auto insurance claims annually, ensuring fair and accurate settlements for insureds
- Conducted detailed investigations, including scene inspections, vehicle damage assessments, and witness interviews, leading to precise claim evaluations
- Maintained high accuracy in claim assessments, significantly reducing the incidence of overpayments and underpayments
- Built and sustained strong working relationships with policyholders, repair shops, and legal professionals, enhancing claim resolution efficiency
- Utilized advanced estimating software (e.g., Xactimate, CCC ONE) to prepare detailed and accurate repair cost estimates, reducing cycle time and improving customer satisfaction
- Implemented process improvements that decreased claim processing time, contributing to increased policyholder satisfaction and retention
- Consistently met and exceeded performance targets, including claim closure rates and customer service metrics
- Conducted thorough investigations into potential fraudulent activities, helping to identify and mitigate suspicious claims
- Regularly participated in professional development and training programs to stay current with industry standards, regulations, and best practices
Auto Claims Appraiser
State Farm
08.2021 - 03.2023
- Accurately estimated repair costs for hundreds of auto insurance claims annually, ensuring fair and prompt settlements for insureds
- Conducted thorough inspections of vehicle damages, utilizing advanced estimating software (e.g., Xactimate, CCC ONE) to produce precise repair estimates
- Collaborated closely with repair shops and parts suppliers to validate estimates and ensure quality repairs, enhancing customer satisfaction
- Developed detailed and comprehensive vehicle damage reports, supporting efficient claim processing and resolution
- Implemented streamlined estimating procedures, reducing the time required for estimate preparation and improving overall claim cycle times
- Regularly updated and refined estimating methods to align with current industry standards and best practices, maintaining high levels of accuracy
- Provided training and guidance to junior adjusters on vehicle estimating procedures, contributing to team development and consistency in estimates
- Conducted re-inspections and follow-up assessments to ensure repair work met quality standards and initial estimates
- Maintained up-to-date knowledge of vehicle repair techniques and technology advancements, ensuring accurate and current estimates
- Worked closely with policyholders to explain estimate details and repair processes, improving transparency and trust in the claims process
- Participated in industry conferences and training programs to stay abreast of the latest trends and technologies in auto damage estimation and repair
Soccer Coach Volunteer
Duncanville Soccer Association
09.2022 - 02.2023
- Identified individual player strengths and weaknesses, tailoring coaching methods accordingly.
- Promoted sportsmanship among players through modeling respectful behavior during games and practices.
- Mentored new volunteers by sharing valuable coaching insights and strategies for success.
- Collaborated with fellow coaches to create comprehensive practice schedules for optimal progress.
Warehouse Forklift Operator
ABF Freight
10.2019 - 03.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Soccer Referee
Duncanville Soccer Association
09.2013 - 05.2018
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
Pizza Maker
Pizza Hut
03.2017 - 07.2017
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
Education
Some College - Sports Psychology
DBU
Dallas, TXSkills
- Claims handling
- Policy interpretation
- Claims investigation
- Insurance regulations knowledge
- Risk assessment
- Damage assessment
- Multi-line phone system
- Billing
- Insurance regulations
- Claims investigations
- Customer service expertise
- Claims process explanation
- Documentation management
- Appointment coordination
Languages
English
Full Professional
Software
Microsoft Excel
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTeam Building / Company RetreatsQuote
Judge a man by his questions rather than his answers.
Voltaire
Interests
Soccer
Certification
TX All Lines Adjuster
Timeline
Auto Claims Adjuster
State Farm
05.2023 - 02.2024
Soccer Coach Volunteer
Duncanville Soccer Association
09.2022 - 02.2023
Auto Claims Appraiser
State Farm
08.2021 - 03.2023
Warehouse Forklift Operator
ABF Freight
10.2019 - 03.2020
Pizza Maker
Pizza Hut
03.2017 - 07.2017
Soccer Referee
Duncanville Soccer Association
09.2013 - 05.2018
Some College - Sports Psychology
DBU
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