Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Verified
This profile is verified using an email address.

Titus Onsongo

Kendall Park,NJ

Summary

Multifaceted IT leader aligning enterprise technology with business outcomes. Results-driven IT professional with extensive experience deploying and supporting enterprise infrastructure, including storage, networking, and end-user systems. Proven ability to lead installations, troubleshoot complex environments, and improve operational efficiency across large-scale organizations. Adept at working in fast-paced environments, managing projects, and delivering reliable technical solutions.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead Field Engineer

Unisys Corporation
Edison, NJ
01.2023 - Current
  • Lead installation and configuration of enterprise storage solutions including VxRail, Isilon, and PowerMax
  • Deploy and configure management switches and supporting infrastructure
  • Performed advanced troubleshooting, system upgrades, and hardware replacements
  • Execute storage deployments following standardized procedures and best practices
  • Support mission-critical environments with minimal downtime

Field Service Technician

Field Nation (Independent Contractor)
03.2023 - 11.2023
  • Delivered on-site technical support and hardware installations across multiple client environments
  • Diagnosed and resolved infrastructure and end-user issues
  • Managed service requests and ensured timely completion of assignments

Senior Field Service Technician

Dell Technologies
Remote, NJ
03.2021 - 02.2023
  • Installed and configured enterprise storage platforms (VxRail, Isilon, PowerMax, Data Domain)
  • Performed system deployments, upgrades, and break/fix support
  • Collaborated with engineering teams to resolve complex technical issues
  • Executed hardware replacements and ensured system reliability in production environments

Retail Applications Support Specialist / Manager

PVH Corporation
Bridgewater, NJ
01.2015 - 08.2020
  • Supported 2,000+ retail locations and 3,000+ users across global operations
  • Managed POS systems, retail applications, and infrastructure performance
  • Led rollout of mobile POS and wireless solutions across store locations
  • Partnered with leadership to assess and improve network capacity and system performance
  • Developed documentation and trained staff on systems and processes
  • Maintained system security, backups, and network uptime

Technical Support Specialist

Somerset Tire Service Inc.
Bridgewater, NJ
03.2007 - 12.2015
  • Managed IT infrastructure across corporate and retail locations
  • Administered VMware, Windows servers, and network systems
  • Supported Exchange, Active Directory, and mobile device environments
  • Reduced spam by 80% through firewall and filtering improvements
  • Deployed and supported VPN, Citrix, and wireless networking solutions
  • Trained 200+ employees on systems and network usage

Education

Master of Professional Studies - Cybersecurity

Penn State University

Bachelor of Science - Computer Science

New Jersey City University

Skills

  • Enterprise Storage (VxRail, Isilon, PowerMax, Data Domain)
  • Systems Installation & Configuration
  • Network Administration (LAN/WAN, Switching)
  • Technical Support & Troubleshooting
  • Project Execution & Deployment
  • Security & Backup Solutions
  • Process Improvement & Workflow Optimization
  • Training & Mentorship
  • Infrastructure & Hardware: Dell EMC (VxRail, Isilon, PowerMax, Data Domain), HP, IBM, Cisco/Juniper networking, DAS, SCSI, enterprise storage systems, Everpure storage arrays
  • Operating Systems & Platforms: Windows (Client & Server), Linux, VMware, Citrix
  • Tools & Technologies: SCCM, ServiceNow, Active Directory, Exchange, Office 365, Teams, OneDrive
  • Networking & Protocols: TCP/IP, DHCP, VPN, Ethernet (Fast/Gig), Firewall configuration
  • Other: SQL Server, Apache/IIS, Backup Solutions (Veritas), SDLC methodologies

Certification

  • Dell EMC Certified Associate – Information Storage & Management
  • MCSE (In Progress)

Timeline

Field Service Technician

Field Nation (Independent Contractor)
03.2023 - 11.2023

Lead Field Engineer

Unisys Corporation
01.2023 - Current

Senior Field Service Technician

Dell Technologies
03.2021 - 02.2023

Retail Applications Support Specialist / Manager

PVH Corporation
01.2015 - 08.2020

Technical Support Specialist

Somerset Tire Service Inc.
03.2007 - 12.2015

Bachelor of Science - Computer Science

New Jersey City University

Master of Professional Studies - Cybersecurity

Penn State University
Titus Onsongo