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Titus Onsongo
Kendall Park,NJ
Summary
Multifaceted IT leader aligning enterprise technology with business outcomes. Results-driven IT professional with extensive experience deploying and supporting enterprise infrastructure, including storage, networking, and end-user systems. Proven ability to lead installations, troubleshoot complex environments, and improve operational efficiency across large-scale organizations. Adept at working in fast-paced environments, managing projects, and delivering reliable technical solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Field Engineer
Unisys Corporation
Edison, NJ
01.2023 - Current
- Lead installation and configuration of enterprise storage solutions including VxRail, Isilon, and PowerMax
- Deploy and configure management switches and supporting infrastructure
- Performed advanced troubleshooting, system upgrades, and hardware replacements
- Execute storage deployments following standardized procedures and best practices
- Support mission-critical environments with minimal downtime
Field Service Technician
Field Nation (Independent Contractor)
03.2023 - 11.2023
- Delivered on-site technical support and hardware installations across multiple client environments
- Diagnosed and resolved infrastructure and end-user issues
- Managed service requests and ensured timely completion of assignments
Senior Field Service Technician
Dell Technologies
Remote, NJ
03.2021 - 02.2023
- Installed and configured enterprise storage platforms (VxRail, Isilon, PowerMax, Data Domain)
- Performed system deployments, upgrades, and break/fix support
- Collaborated with engineering teams to resolve complex technical issues
- Executed hardware replacements and ensured system reliability in production environments
Retail Applications Support Specialist / Manager
PVH Corporation
Bridgewater, NJ
01.2015 - 08.2020
- Supported 2,000+ retail locations and 3,000+ users across global operations
- Managed POS systems, retail applications, and infrastructure performance
- Led rollout of mobile POS and wireless solutions across store locations
- Partnered with leadership to assess and improve network capacity and system performance
- Developed documentation and trained staff on systems and processes
- Maintained system security, backups, and network uptime
Technical Support Specialist
Somerset Tire Service Inc.
Bridgewater, NJ
03.2007 - 12.2015
- Managed IT infrastructure across corporate and retail locations
- Administered VMware, Windows servers, and network systems
- Supported Exchange, Active Directory, and mobile device environments
- Reduced spam by 80% through firewall and filtering improvements
- Deployed and supported VPN, Citrix, and wireless networking solutions
- Trained 200+ employees on systems and network usage
Education
Master of Professional Studies - Cybersecurity
Penn State University
Bachelor of Science - Computer Science
New Jersey City University
Skills
- Enterprise Storage (VxRail, Isilon, PowerMax, Data Domain)
- Systems Installation & Configuration
- Network Administration (LAN/WAN, Switching)
- Technical Support & Troubleshooting
- Project Execution & Deployment
- Security & Backup Solutions
- Process Improvement & Workflow Optimization
- Training & Mentorship
- Infrastructure & Hardware: Dell EMC (VxRail, Isilon, PowerMax, Data Domain), HP, IBM, Cisco/Juniper networking, DAS, SCSI, enterprise storage systems, Everpure storage arrays
- Operating Systems & Platforms: Windows (Client & Server), Linux, VMware, Citrix
- Tools & Technologies: SCCM, ServiceNow, Active Directory, Exchange, Office 365, Teams, OneDrive
- Networking & Protocols: TCP/IP, DHCP, VPN, Ethernet (Fast/Gig), Firewall configuration
- Other: SQL Server, Apache/IIS, Backup Solutions (Veritas), SDLC methodologies
Certification
- Dell EMC Certified Associate – Information Storage & Management
- MCSE (In Progress)
Timeline
Field Service Technician
Field Nation (Independent Contractor)
03.2023 - 11.2023
Lead Field Engineer
Unisys Corporation
01.2023 - Current
Senior Field Service Technician
Dell Technologies
03.2021 - 02.2023
Retail Applications Support Specialist / Manager
PVH Corporation
01.2015 - 08.2020
Technical Support Specialist
Somerset Tire Service Inc.
03.2007 - 12.2015
Bachelor of Science - Computer Science
New Jersey City University
Master of Professional Studies - Cybersecurity
Penn State University