Titus Smith
Chattanooga,TN
Summary
As a highly driven and forward thinking professional with 8 years of experience in customer sales and service management, I'm working to grow my career in technology while building a strong reputation as a reliable and professional colleague to my peers and leaders. Holding active and earning new certifications in enterprise computer networking, cybersecurity and cloud operations. I'm earning my Bachelor's degree in Network Engineering and Security.
Overview
9
9
years of professional experience
Work History
Network Engineer (Tier 3)
Pioneer Technology Group (MSP)
Chattanooga, TN
02.2023 - Current
- Working as part of the network team to implement, monitor, patch and maintain customer networks. Often installing network devices, connections, and cabling for WAN, WLAN, LAN and SAN.
- Assist with wireless network implementations, and troubleshooting, including wireless site surveys and endpoint troubleshooting.
- Work with VOIP providers to troubleshoot voice quality and performance issues. Troubleshoot and isolate network issues and coordinate problem resolution with ISPs and other third parties.
- Securing network access by installing firewalls, configuring access control lists, login credentials for console and remote access, VLAN network segmentation, client management software and account administration.
Network Support Technician (Tier 2)
Volkswagen Group of America
Chattanooga, TN
08.2021 - 03.2023
- Worked with team members and end users to identify system failures and identify roadblocks in the network.
- Maintained and repaired computer systems and network devices and evaluated network performance metrics.
- Scheduled upgrades and maintenance without interrupting business workflow. Provided technical direction to support staff and training to coworkers about network systems.
- Worked in high alert and critical urgency situations when production would halt due to a system outage or other malfunction. Often acting as a liaison between executives, oversea partners and third party contractors to reach resolutions when needed and coordinating team calls between internal and external staff members.
Manager, Supervisor, Bartender, and Headwaiter
Pappas Restaurants, Inc / Ruth's Chris Steakhouse
Dallas, TX
01.2015 - 09.2022
- Delivered exceptional customer service and developed a deep understanding of sales and hospitality. Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles. Assigned tasks to associates to fit skill levels and maximize team performance.
Self-Study, Computer Science
Volunteer Work
01.2018 - Current
- Worked in volunteer programs, at schools, non-profits, restaurants and with students and individuals of non-technical backgrounds to help instruct, plan and implement, as well as troubleshoot various forms of technology in home, education and business environments.
- Earning certificates of completion for courses in Web Development(HTML, CSS, JavaScript), Data Analytics and Data Management(Excel, MySQL, Power BI). Scripting and programming in Python. Among many others. I'm a dedicated student of technology and the innovations in our industry.
Education
Bachelor of Science - Network Engineering and Security
Western Governors University
Online06.2024
CCNP Enterprise / DevNet / CyberOps Associate
Cisco Networking Academy
Online06.2024
Skills
- -Cisco CCNA
- -CompTIA Project
- -CompTIA Cloud, Security, Network, A
- -ITILv4 Certification in IT Service Management
- -Palo Alto Certified: Cybersecurity Professional
- -AWS Certified: Cloud Practitioner
- -Microsoft Certified: Azure Fundamentals
- -Microsoft 365 Certified: Fundamentals
- -Google Certified: IT Support Professional
- -Linux Professional Institute: Linux Essentials
Timeline
Network Engineer (Tier 3)
Pioneer Technology Group (MSP)
02.2023 - Current
Network Support Technician (Tier 2)
Volkswagen Group of America
08.2021 - 03.2023
Self-Study, Computer Science
Volunteer Work
01.2018 - Current
Manager, Supervisor, Bartender, and Headwaiter
Pappas Restaurants, Inc / Ruth's Chris Steakhouse
01.2015 - 09.2022
Bachelor of Science - Network Engineering and Security
Western Governors University
CCNP Enterprise / DevNet / CyberOps Associate
Cisco Networking Academy
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