Tivia Smith
Tazewell,VA
Summary
Dynamic Shift Manager with proven expertise at Sonic Drive In, excelling in employee training and customer service. Recognized for enhancing team performance through effective delegation and decision-making. Strong cash handling skills combined with a commitment to resolving customer issues ensure operational excellence and satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Manager
Sonic Drive In
04.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew
McDonald's
11.2017 - 04.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Standard Diploma -
Richlands High School
Richlands, VA06.2014
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Time management
Timeline
Shift Manager
Sonic Drive In
04.2021 - Current
Crew
McDonald's
11.2017 - 04.2021
Standard Diploma -
Richlands High School
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