Tiwanna Webb
Westwego,LA
Summary
Flexible individual promoting 8-year career in dietetic office administration. Skilled in managing patient records, scheduling appointments, and ensuring smooth office operations. Strong focus on team collaboration and achieving results. Known for reliability, adaptability, and excellent interpersonal communication.
Overview
16
16
years of professional experience
Work History
Health Technician GS-05
SLVHCS
New Orleans
06.2018 - Current
- Implement prescribed diet order, guides Veterans on making appropriate selections in accordance with their prescribed diet/ taking into account the given medical needs, allergies, and preferences; extracts patient diets from VistA and CPRS and create reports, collects data in quality assurance, dietetic management, and nutrition-related studies, process tray tickets to ensure all inpatients receive a meal tray who are designated as non-select by their provider, prepares food items, beverages, and/or food trays for modified diets, adapts communication to suit customer and age group needs to ensure understanding, provides appropriate assistance to unique age groups, as well as to family, friends, etc.; frequently contacts nursing in regards to providing care to the patient. Appropriately takes corrective action and/or notifies appropriate dietitian or supervisor for follow-up; manages service recovery to troubleshoot any comments or concerns in regard to tray service problems and clarification of diet orders by appropriately resolving when able or routing to supervisor or dietitian. Effectively communicates with Veterans, family members, medical providers, dietitians, supervisors, and other employees using strong listening and speaking skills.
Food Service Worker WG-04
SLVHCS
New Orleans, LA
07.2017 - 05.2018
- Distributed menus and meals to patients in timely manner, utilized VISTA to extract patients' diets, interacted with patient's daily, providing basic information to patient and family members as well as answering basic questions regarding information about the individual patient modified diet; conducted floor stock inventory, discarded outdated nourishment, and verified that refrigerators and pantries are compliant with Hazard Critical Control Point (HAACP) food safety requirements; maintained inventory in main kitchen area and storage areas, ensuring that all items are stocked at all times and documents expired or damaged goods; extracted patient' diets from computer software and create reports, collected data in quality assurance, dietetic management, and nutrition-related studies, and consistently communicated and treated customers in a courteous, tactful, and respectful manner.
Intern (Office Assistant)
Alzheimer’s Association
Metairie, LA
08.2014 - 05.2015
- Prepared educational materials for helpline callers, provided knowledge on support services, prepared spreadsheets, organized community programs, prepared posters, mailings, and signs for events, assisted in planning several events including annual conferences and an annual walk, delivered presentations and training on various subject matters, and performed clerical duties.
Certified Nursing Assistant
Touro Infirmary
New Orleans, LA
10.2010 - 12.2012
- Assisted with patient’s assessment and care planning, checked and recorded vital signs, measured intake and output, recorded observations of patient’s conditions, fed patients, assisted with bed pans and urinals, bathed and provided oral hygiene, assisted with dressing, ambulation, and turning patients, demonstrated patient safety and environmental cleanliness, transferred patients to wheelchair, stretcher and transported patients to special procedures.
Administrative Assistant
Dillard University
New Orleans, LA
09.2010 - 05.2011
- Communicated and interacted positively with staff and students, demonstrated organizational skills, entered data into computer using Microsoft Excel, and performed clerical duties such as copying, running errands, answering the phone, and assisting students.
Education
Bachelor of Science - Public Health
Dillard University
New Orleans, LA05.2015
Skills
- Medication administration
- Teamwork and collaboration
- HIPAA compliance
- Patient education
- Nutrition counseling
- Quality control
Timeline
Health Technician GS-05
SLVHCS
06.2018 - Current
Food Service Worker WG-04
SLVHCS
07.2017 - 05.2018
Intern (Office Assistant)
Alzheimer’s Association
08.2014 - 05.2015
Certified Nursing Assistant
Touro Infirmary
10.2010 - 12.2012
Administrative Assistant
Dillard University
09.2010 - 05.2011
Bachelor of Science - Public Health
Dillard University