Tiwaun Oliver
Chicago
Summary
Pre-clinical psychology student with experience in client care and operational support within a psychotherapy practice. Demonstrates a unique blend of technical problem-solving and empathetic communication, ensuring effective service delivery and client satisfaction. Passionate about contributing to mental health practice through strong organizational and relational skills.
Overview
11
11
years of professional experience
Work History
HVAC Technician
Tony’s Repair
Chicago
03.2015 - Current
- Demonstrated almost a decade of independent problem-solving and direct client care across diverse residential and commercial settings.
- Adept at entering private home environments and rapidly establishing trust with individuals.
- Proven ability to communicate complex information with clarity and empathy, and adapt to the unique needs of different populations.
- Consistently maintained a high standard of professional boundaries and integrity while managing technical diagnostics.
- Performs comprehensive service, maintenance, and repairs on furnaces, air conditioning units, and major household appliances.
- Travels throughout Chicago and the surrounding suburbs to meet residential and commercial client needs.
- Provides freelance HVAC and appliance repair services for multiple organizations and independent clients.
- Develops and executes promotional and marketing events to expand customer reach and strengthen brand visibility.
- Installs and repairs air conditioning systems, including adding refrigerant, replacing components, and troubleshooting performance issues.
- Installs and repairs furnaces, including replacing ignitors, cleaning flame sensors, and performing full system diagnostics.
Assistant
Grow Therapy
Oak Lawn
04.2021 - 02.2022
- Provided dedicated support within a clinical psychotherapy practice, gaining foundational, hands-on exposure to mental health service delivery.
- Entrusted with sensitive client interactions, including managing intake processes and navigating complex insurance procedures to ensure uninterrupted access to care.
- Worked closely with a licensed psychotherapist to maintain a secure, welcoming therapeutic environment, while actively leading outreach initiatives designed to expand clientele and connect the community with vital mental health resources.
- Assisted a licensed psychotherapist with comprehensive administrative and operational support.
- Coordinated scheduling and optimized calendar management to maintain an efficient workflow for the practice.
- Directed revenue cycle tasks, including insurance verification, payment collection, and claims reconciliation.
- Spearheaded promotional events and marketing campaigns to increase visibility and acquire new clientele.
Education
BA - Pre Clinical Psychology
Governors State University
University Park, IL05-2027
HVAC Certificate -
Moraine Valley Community College
Palos Hills, IL05-2020
High school or equivalent -
Eisenhower High School
Blue Island, IL05-2019
Skills
- Communication skills
- Relationship development
- Listening skills
- Supportive empathy
- Conflict resolution techniques
- Flexibility
- Organizational skills
- Time optimization
- Office software proficiency
- Problem analysis and resolution
- Critical analysis
Hobbies and Interests
Gordon Academy, Mokena, IL, 09/19, Worked closely with my instructor to help teach and mentor the younger students., Competed in tournaments and won first place in forms.
Volunteer Experience
Grow Therapy, Oak Lawn, IL, Assistant, 04/21, 02/22, Provided dedicated support within a clinical psychotherapy practice, gaining foundational, hands-on exposure to mental health service delivery., Entrusted with sensitive client interactions, including managing intake processes and navigating complex insurance procedures to ensure uninterrupted access to care., Worked closely with a licensed psychotherapist to maintain a secure, welcoming therapeutic environment, while actively leading outreach initiatives designed to expand clientele and connect the community with vital mental health resources., Assisted a licensed psychotherapist with comprehensive administrative and operational support., Coordinated scheduling and optimized calendar management to maintain an efficient workflow for the practice., Directed revenue cycle tasks, including insurance verification, payment collection, and claims reconciliation., Spearheaded promotional events and marketing campaigns to increase visibility and acquire new clientele.
Timeline
Assistant
Grow Therapy
04.2021 - 02.2022
HVAC Technician
Tony’s Repair
03.2015 - Current
BA - Pre Clinical Psychology
Governors State University
HVAC Certificate -
Moraine Valley Community College
High school or equivalent -
Eisenhower High School