Tiya Spencer
Decatur
Summary
Results-driven professional with a focus on accuracy and compliance in billing practices and working remotely. Experienced in training team members and conducting audits to maintain fiscal integrity while enhancing customer relations.
Recent graduate with foundational knowledge in Interdisciplinary Studies and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a remote based career and make meaningful contributions with commitment and drive.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Billing Specialist
Sutherland Global
Pittsford, NY
07.2022 - Current
- Processed and validated billing information, ensuring accuracy and compliance with company policies.
- Resolved discrepancies in customer accounts, enhancing client satisfaction and trust.
- Coordinated with cross-functional teams to streamline billing processes and improve efficiency.
- Generated detailed invoices and financial reports using advanced billing software systems.
- Trained new team members on billing procedures, fostering a collaborative work environment.
- Conducted regular audits of accounts to maintain fiscal integrity and prevent revenue loss.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Used data entry skills to accurately document and input statements.
Moderator
YouTube
Remote
03.2021 - Current
- Moderated live streams and community interactions, ensuring adherence to platform guidelines.
- Analyzed user-generated content for compliance, addressing violations with appropriate actions.
- Implemented feedback mechanisms to enhance viewer engagement and community satisfaction.
- Developed training materials for new moderators, fostering a collaborative team environment.
- Advocated for policy updates based on community trends, improving platform safety standards.
- Mentored junior moderators in conflict resolution strategies and best practices for community management.
- Provided ongoing feedback to content creators, fostering collaboration and continuous improvement of materials.
- Managed multiple social media platforms for diverse audiences, resulting in increased brand visibility.
Education
Bachelor of Science - General Studies
Georgia State University
Atlanta, GA05-2026
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Data entry proficiency
- Multitasking and organization
- Verbal and written communication
- Customer relations
- Work Planning and Prioritization
- 10-key data entry
- Data analysis
Timeline
Billing Specialist
Sutherland Global
07.2022 - Current
Moderator
YouTube
03.2021 - Current
Bachelor of Science - General Studies
Georgia State University