Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Tiyana Oakman

Aiken,SC

Summary

Dynamic Customer Service Representative with a proven track record at Walmart, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective communication. Skilled in data entry and critical thinking, consistently delivering exceptional service and fostering team collaboration to improve customer satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Walmart
08.2016 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

High School Diploma -

South Aiken
Aiken, SC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Documentation

Timeline

Customer Service Representative

Walmart
08.2016 - Current

High School Diploma -

South Aiken

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Tiyana Oakman