Ti'yana Pleasant
Durham,NC
Summary
Dynamic and professional individual with a proven track record in enhancing online sales through strategic marketing and website optimization. Demonstrates versatility and a results-driven approach, consistently achieving increased sales and customer satisfaction. Excels in cross-functional team collaboration and negotiations, leveraging skills in digital content management and customer service to train and optimize team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pawnbroker
Picasso Pawn
09.2023 - Current
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Increased online sales by implementing effective marketing strategies and managing promotional campaigns.
- Optimized website performance for improved customer experience and higher conversion rates.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Estimated value and gave appraisals of merchandise for prospective clients.
Store Associate
Sheetz
07.2022 - 07.2023
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Hotel Front Desk Agent
Holiday Inn Express Hotel Suites
03.2022 - 07.2022
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Monitored reservations to track incoming parties and special events.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Fulfillment Associate
Amazon
05.2021 - 12.2021
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Participated in physical inventory counts to keep information accurate and current.
Store Associate
Sheetz
08.2020 - 05.2021
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, and recommended complementary purchases to customers, increasing revenue.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Education
Psychology
North Carolina A & T State University
Greensboro, NCHigh School Diploma -
Ashbrook High School
Gastonia, NC06.2020
Skills
- Cross-Functional Team Collaboration
- Self-Direction
- Customer Service
- Problem-Solving Skills
- Effective communicator
- Teamwork orientation
- Negotiations
- Documentation skills
- Training and coaching
- ATF guidelines
- Digital Content Management
- Quality Control
- Product Listing
- Performance reporting
- Shipping coordination
- Website Management
Certification
- Microsoft Office Specialist - [2016]
Timeline
Pawnbroker
Picasso Pawn
09.2023 - Current
Store Associate
Sheetz
07.2022 - 07.2023
Hotel Front Desk Agent
Holiday Inn Express Hotel Suites
03.2022 - 07.2022
Fulfillment Associate
Amazon
05.2021 - 12.2021
Store Associate
Sheetz
08.2020 - 05.2021
- Microsoft Office Specialist - [2016]
Psychology
North Carolina A & T State University
High School Diploma -
Ashbrook High School
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