Yanet Tolentino Hernandez
Austin,TX
Summary
Experience in customer engagement and cash flow management. Proven track record in enhancing customer satisfaction and building lasting relationships. Strong communicator and team leader, adept at problem-solving and multitasking to drive business success. Committed to fostering a collaborative work environment and delivering exceptional service. Always open to new opportunities.
Overview
8
8
years of professional experience
Work History
Pawnbroker
Action Pawn
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Manager
All Star Cleaning
12.2018 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Cashier
The Pits
12.2017 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Austin Can Academy
Austin Tx06.2017
Skills
- Cash flow management
- Effective communicator
- Teamwork orientation
- Negotiations
- Documentation skills
- Loan writing
- Service orientation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Customer satisfaction
- Team leadership
- Cash handling
- Customer engagement
- Relationship building
- Team building
- Sales presentations
- Social media marketing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Pawnbroker
Action Pawn
09.2024 - Current
Manager
All Star Cleaning
12.2018 - 04.2024
Cashier
The Pits
12.2017 - 11.2018
High School Diploma -
Austin Can Academy