Tiyana Reed
Hillside,USA
Summary
Dedicated Customer Service and Healthcare Professional with 10+ years of experience in customer relations and 5 years in healthcare. I leverage my medical knowledge and strong interpersonal skills to provide compassionate, efficient support. Highly organized and detail-oriented, I excel at problem-solving and delivering exceptional service. Seeking a full-time role where I can contribute my expertise to drive success and growth within a company.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
RWJ Barnabas Health
Somerset, NJ
2022.05 - 2024.01
- Monitored vital signs and patient conditions, aiding with basic treatments and nursing procedures
- Assisted patients with personal hygiene, grooming, and other daily needs
- Provided emotional support and addressed patient concerns to improve overall care quality
Pharmacy Technician
CVS Health
Union, NJ
2021.02 - 2023.12
- Interpreted and entered prescriptions, ensuring accuracy in medication and dosage
- Resolved insurance issues and assisted patients with financial assistance programs
- Managed medication orders, prepared deliveries, and conducted adherence checkups with patients
Certified Nursing Assistant
All American Healthcare
Plainfield, NJ
2017.09 - 2021.07
- Assisted with patient care tasks such as feeding, ambulating, and repositioning
- Monitored and recorded vital signs to keep patient stability
- Maintained a clean environment and ensured patients’ comfort and well-being
Medical Assistant
Dr. Godwin O. Molokwu
Irvington, NJ
2018.11 - 2020.05
- Verified insurance policies and coordinated patient appointments
- Prepared patient charts, exam rooms, and supported confidential medical records
- Helped with prepping patients for procedures and gathering medical histories
Education
Union County College -
Union County College
02.2025
High School -
Belleville High School
Belleville06.2014
Skills
- Empathetic customer engagement
- Issue resolution
- Customer satisfaction
- Handling inquiries
- Teamwork
- Service improvement
- Performance goals
- Training staff
- Promoting professionalism
- Blood collection
- Venipuncture
- Quality assurance
- Sanitation and sterilization
- Personal protective equipment usage
- Health education
Timeline
Patient Care Technician
RWJ Barnabas Health
2022.05 - 2024.01
Pharmacy Technician
CVS Health
2021.02 - 2023.12
Medical Assistant
Dr. Godwin O. Molokwu
2018.11 - 2020.05
Certified Nursing Assistant
All American Healthcare
2017.09 - 2021.07
Union County College -
Union County College
High School -
Belleville High School