Tiyanah Mixson
Jacksonville,FL
Summary
Dynamic professional with a proven track record at Duval County Schools, adept in fostering academic growth and managing front office operations. Excels in relationship building and MS Office, demonstrating a growth mindset and critical thinking. Achieved positive feedback through exceptional problem-solving skills and multitasking proficiency, enhancing customer and student experiences.
Overview
3
3
years of professional experience
Work History
Substitute Teacher
Duval County Schools
Jacksonville, FL
08.2023 - 06.2024
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
Front Office Manager
University Of North Florida Student Union Administration
Jacksonville, FL
08.2021 - 11.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Front Desk Agent
Residence Inn Marriott
Jacksonville, FL
01.2021 - 04.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Bachelor Of Administrative Studies -
University of North Florida
Jacksonville, FL08.2025
Skills
- Relationship building and management
- MS Office
- Adaptable
- Multitasking proficiency
- Problem-solving skills
- File Organization
- Data Entry
- Administrative Support
- Growth Mindset
- Critical Thinking
Timeline
Substitute Teacher
Duval County Schools
08.2023 - 06.2024
Front Office Manager
University Of North Florida Student Union Administration
08.2021 - 11.2022
Front Desk Agent
Residence Inn Marriott
01.2021 - 04.2022
Bachelor Of Administrative Studies -
University of North Florida