Tiyanna Ferguson-DeMaio
CVS Pharmacy
PHILADELPHIA,PA
7
years of professional experience
Experienced shift manager with a strong customer service focus, proven employee training skills, and sound decision-making. Known for leading front-end operations, resolving issues quickly, and maintaining accurate cash handling and store readiness.
Work History
Shift Manager
3 Years 11 Months- Supervised front-end operations, ensuring smooth customer service and prompt issue resolution during assigned shifts.
- Managed cashier performance, reinforced register procedures, and maintained accuracy in cash handling and transaction processing.
- Coordinated opening and closing tasks, securing store readiness and compliance with operational standards.
- Monitored inventory levels, restocked merchandise, and supported organized sales floor presentation.
- Trained team members on POS procedures, service expectations, and store policies.
- Resolved customer concerns quickly, preserving service quality and supporting positive store experience.
Sales Associate
10 Months- Assisted customers with product selection, questions, and purchase decisions
- Processed sales transactions accurately using point-of-sale systems
- Resolved customer concerns promptly to preserve positive shopping experiences
- Maintained organized merchandise displays to support store presentation standards
Team Leader
1 Year 8 Months- Led shift operations to maintain speed, accuracy, and customer satisfaction during peak periods.
- Coordinated workflow across front counter, kitchen, and delivery support for smooth service.
- Trained crew members on food preparation, order handling, and service standards.
- Monitored product quality, portioning, and food safety compliance throughout shifts.
Education
Associate of Science - Computer Science
High School Diploma
- Honoree of [Honor Name]
- Honor Roll [2020-2023]
- Completed AP course in [United States History]
- Completed AP course in [English literature and comprehension]
- Completed AP course in [English language and composition ]
- [3.9] GPA
- Extracurricular Activities: [community service]
Skills
Python
JavaScript
C++
Financial Audit & Reconciliation
Decision-making
Supply Chain & Inventory Control
Interests
Graphic Design
Adventure Travel
Pilates
Learning new cooking techniques and expanding my culinary skills.
Music
Crafting and DIY Projects
Timeline
Shift Manager
CVS Pharmacy
11.2022 - CurrentRead More
Sales Associate
Acme
11.2021 - 09.2022Read More
Team Leader
Papa Johns
01.2020 - 09.2021Read More
Community College of Philadelphia
Associate of Science from Computer Science
Read More
Master Lenfest Charter High School
High School Diploma
Read More