TIZZIE JENKINS
Killeen,TX
Summary
Accomplished, results‑driven customer service professional with 10+ years of experience delivering high‑impact support in fast‑paced, high‑volume environments. Known for resolving complex customer issues with clarity and precision, contributing to consistently high satisfaction ratings and repeat‑contact reduction. Maintain strong communication and trust with clients, and teams while supporting daily workloads of up to several hundred interactions. Highly adaptable and quick to learn new systems, regularly exceeding performance targets and quality standards — including accuracy, response time, and first‑contact resolution — through strong attention to detail. Combines analytical insight, empathy, and leadership to elevate customer experiences and strengthen overall organizational performance.
Overview
5
5
years of professional experience
Work History
Dispute Chargeback Specialist
Spherion Staffing – First National Bank Texas, Chargeback Department
06.2025 - Current
- Analyzed chargeback requests to ensure compliance with regulatory standards and bank policies.
- Consistently supported recovery efforts with a 99% accuracy rate in case handling, ensuring precision and compliance.
- Successfully initiated and processed over 100 chargebacks monthly on eligible transactions.
- Meticulously processed and documented chargebacks, attaching all necessary supporting materials for investigator review, contributing to a 15% improvement in review turnaround time.
- Safeguarded sensitive customer and account data in strict accordance with bank policy and compliance standards.
- Review and verify documentation for accuracy, identify discrepancies, and resolve issues promptly to support successful case outcomes.
Office Coordinator
Friendly Folks Cleaning
06.2025 - 06.2025
- Processed payroll for employees, ensuring accurate and timely disbursement of wages.
- Conducted regular audits of payroll data to ensure compliance with federal and state regulations.
- Collaborated with HR to resolve employee inquiries regarding pay discrepancies and benefits.
- Use Quickbooks for employees payroll and invoices for cleaning services
- Oversaw inventory management, maintaining accurate stock levels of office supplies.
- Maintained records and documentation to ensure compliance with company policies and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Representative
Wipro / Conflux
08.2022 - 07.2024
- Handled billing inquiries, payment processing, and account updates with precision.
- Routed service requests and complaints to correct departments for timely resolution.
- Improved call efficiency by assisting with script and workflow refinement.
- Logged customer interactions in CRM systems for complete and accurate documentation.
- Provided clear communication and follow-up to reinforce customer satisfaction and trust.
- Managed high-volume call traffic, ensuring prompt and accurate service delivery
- Answered 50-60 incoming calls of AT&T employees
Customer Service Representative
Spectraforce Technologies
02.2022 - 05.2022
- Provides prompt, accurate, thorough and courteous responses to all customer inquires
- Maintained a calm and professional demeanor in high-pressure or escalated situations.
- Managed over 150 call volume per day ensuring prompt and accurate service delivery.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Handles situations which may require adaptations of response or extensive research. Accurately documents inquires
- Collaborate with cross‑functional teams (Operations, Billing, etc.) to resolve customer-impacting issues.
- Maintain average handle time (AHT) 5-7 minutes per interactions
Customer Service Specialist
Blue Tree Technology Group
05.2021 - 12.2021
- Deliver a high-quality patient experience through inbound and outbound customer service calls. Determine the level of assistance required (i.e. benefits and eligibility, billing and payments, EOB and take appropriate action on the related accounts in a timely manner while upholding a high level of professionalism and accuracy
- Research complex issues across the organization by working with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Managed a high-volume call load of 100–200 calls per day
- Effectively navigate several computer applications during and after phone calls, document all actions taken in appropriate company and/or client systems
- Detail oriented with the capacity to maintain a high level of accuracy
- Listen attentively to identify specific concerns or issues while documenting all required information in computer systems in a clear and concise manner
Education
Associate of Applied Science (AAS) - Health Information Technology
College of Healthcare Professionals
Houston, TX05.2014
Skills
- Chargeback Processing & Dispute Resolution
- Conflict Resolution & Customer De-escalation
- Customer Service & Call Center Support
- Financial Compliance & Confidential Handling
- Data Entry & Documentation Accuracy
- Multi-channel Communication (Phone, Email, Messaging)
- CRM & Case Management Systems
- Workflow Improvement & Productivity
- Billing Assistance & Payment Processing
- Quality Control
- Appointment Scheduling & Order Management
- Payment processing
- Banking
- Microsoft office
Timeline
Office Coordinator
Friendly Folks Cleaning
06.2025 - 06.2025
Dispute Chargeback Specialist
Spherion Staffing – First National Bank Texas, Chargeback Department
06.2025 - Current
Customer Service Representative
Wipro / Conflux
08.2022 - 07.2024
Customer Service Representative
Spectraforce Technologies
02.2022 - 05.2022
Customer Service Specialist
Blue Tree Technology Group
05.2021 - 12.2021
Associate of Applied Science (AAS) - Health Information Technology
College of Healthcare Professionals