Summary
Overview
Work History
Education
Skills
Timeline
Generic

TJ Apodaca

Houston

Summary

Dedicated customer service professional skilled in active listening, conflict resolution, and relationship building. Proven ability to enhance customer satisfaction through effective communication and team collaboration.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Omnicable
Houston, TX
09.2024 - Current

- Quoting customers

- Order entry

- Communicating to vendors

- Relaying information to customers

- Submitting RMAs and credits

- Communicating to the warehouse

Cheesecake Factory Designated Trainer

Cheesecake Factory Inc
Houston, TX
12.2020 - 09.2025
  • Conducted training sessions to enhance staff knowledge of menu items and service standards.
  • Developed training materials to streamline onboarding processes for new employees.
  • Collaborated with management to identify skill gaps and implement targeted training solutions.
  • Monitored trainee performance and provided constructive feedback for continuous improvement.

Bartender

Kipp Rose
Kemah, TX
01.2022 - 05.2023
  • Crafted and served cocktails while ensuring adherence to quality standards.
  • Managed inventory levels, reducing waste through efficient stock rotation.
  • Trained new bartenders on drink preparation and customer service protocols.
  • Developed seasonal drink menus, enhancing customer engagement and satisfaction.

Education

No Degree -

San Jacinto College
Pasadena, TX

High School Diploma -

Clear Lake High School
Houston, TX
06-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Conflict resolution
  • Client relations
  • Professional telephone demeanor
  • Microsoft outlook
  • Follow-up skills
  • Product knowledge
  • Order processing
  • Team development
  • Administrative support
  • Documentation
  • Prioritization
  • Building rapport
  • Product sales
  • Coordination
  • Sales expertise
  • Assertiveness
  • Order fulfillment
  • Recordkeeping strengths

Timeline

Customer Service Representative

Omnicable
09.2024 - Current

Bartender

Kipp Rose
01.2022 - 05.2023

Cheesecake Factory Designated Trainer

Cheesecake Factory Inc
12.2020 - 09.2025

No Degree -

San Jacinto College

High School Diploma -

Clear Lake High School