Timothy O'Donovan
East Bridgewater,MA
Summary
Dynamic professional with a proven track record in financial services and customer relationship building, notably at North Shore Bank. Expert in financial product knowledge and staff management, I excel in optimizing team performance and enhancing customer satisfaction. Demonstrated ability to maintain high cash handling accuracy and foster meaningful client relationships.
Overview
15
15
years of professional experience
Work History
Personal Banker
North Shore Bank
09.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Teller
Abington Bank
08.2023 - 09.2024
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Manager
Abington Depot Restaurant
04.2020 - 12.2022
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Server/Bartender
Abington Depot Restaurant
02.2015 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Rural Carrier Associate
United States Postal Service, USPS
08.2021 - 10.2021
- Signed and received mail with signature requirements upon delivery and loading.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Busboy
Abington Depot Restaurant
08.2009 - 02.2015
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked well in diverse team settings by partnering with others to complete tasks.
Sales Associate
American Eagle Outfitters, Inc
08.2014 - 10.2014
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - English
University of Massachusetts Amherst
Amherst, MA05-2018
High School Diploma -
Abington High School
Abington, MA06-2014
Skills
- Financial product knowledge
- Relationship Building
- Cash Handling
- Staff Management
- Schedule Coordination
- Supervisory skills
- Stable work history
Timeline
Personal Banker
North Shore Bank
09.2024 - Current
Teller
Abington Bank
08.2023 - 09.2024
Rural Carrier Associate
United States Postal Service, USPS
08.2021 - 10.2021
Manager
Abington Depot Restaurant
04.2020 - 12.2022
Server/Bartender
Abington Depot Restaurant
02.2015 - 12.2022
Sales Associate
American Eagle Outfitters, Inc
08.2014 - 10.2014
Busboy
Abington Depot Restaurant
08.2009 - 02.2015
Bachelor of Arts - English
University of Massachusetts Amherst
High School Diploma -
Abington High School
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