TJ QUINN
CYPRESS,TX
Summary
I'm a people-person with a diverse background — from driving for Uber and working in customer service at a bingo hall to building relationships in outside sales for fleet upfitting. I thrive on flexibility and love meeting people from all walks of life. With years of experience in auditing and risk assessment, I have a strong attention to detail and know how to get things done. I'm always looking for new challenges, especially in emerging fields like autonomous vehicle operation, where I can combine my driving skills with a passion for technology. Adaptable, enthusiastic, and customer-focused — I’m ready for whatever comes next.
Overview
12
12
years of professional experience
Work History
Uber Partner
Uber
Houston, TX
02.2025 - Current
- Complied with traffic regulations to safely operate vehicles.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Provided excellent customer service, including assistance with luggage and answering queries about the local area.
- Offered riders information about local attractions and restaurants.
- Maintained valid driver's license at all times according to state regulations.
- Delivered or picked up mail and packages for customers or employees.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
Customer Relations Representative
Triple Crown Bingo
Houston, TX
06.2017 - Current
- Provided product information, pricing and availability to customers.
- Assisted customers in selecting the most suitable products to meet their needs.
- Actively sought out new sales opportunities by engaging existing customers in conversations about additional products or services they may be interested in purchasing.
- Excelled in exceeding daily credit card application goals.
- Answered inbound calls, chats and emails to facilitate customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Greeted customers upon arrival and provided them with product information.
- Processed payments from customers using various payment methods including cash, credit cards, checks.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Balanced daily transactions on a computerized point-of-sale system.
- Used suggestive selling techniques to promote add-on sales.
Account Manager
VIP Truck and Fleet Upfitters
Conroe, TX
11.2024 - 01.2025
- Generated leads through cold calling activities.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Analyzed client data and identified opportunities for growth.
ACCOUNT MANAGER
AXTON LLC
CYPRESS, USA
10.2023 - 08.2024
- Conducted market research to identify potential customers.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Utilized problem-solving skills when dealing with difficult customers.
- Addressed customer questions and concerns regarding products and services.
- Participated in trade shows, conferences, and networking events to represent the company and attract new business.
- Resolved customer complaints in a timely manner.
Field Risk Specialist
Datascan Field Services
Houston, TX
11.2013 - 10.2023
- Developed in-depth reports, which delivered improved visibility and enabled better control of credit risk.
- Conducted regular audits ensuring that all applicable laws and regulations are being followed by staff members while performing their duties.
- Analyzed internal and external data sources to identify areas of potential risk exposure.
- Facilitated communication between departments regarding changes in regulatory requirements or best practices related to managing organizational risk.
- Drafted reports summarizing the results of risk assessments, identifying key findings and recommendations for improvement.
- Documented and reported on key risks and recommended mitigation strategies.
- Maintained an up-to-date database of current industry regulations pertaining to risk management practices.
- Lead and executed risk management projects to identify deficiencies and possible corrective actions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Utilized GPS and maps for efficient route planning.
- Reported any vehicle malfunctions or accidents immediately to management.
Education
Some College (No Degree) - Medical Technology
Colorado Technical University
Colorado Springs, COSkills
- Time management
- Risk assessment
- Problem solving
- Route optimization
- Customer service
- Patience and tact
- Driving in adverse conditions
- Multitasking Abilities
- Strong working relationships
- Continuous improvement
- Team collaboration
- Good Telephone Etiquette
- Quality assurance
- Remote office availability
Languages
None Specified
Desired Occupation
Sales Representatives, Wholesale and Manufacturing, Medical Sales, Field territory and national Quality Risk specialist
Tools And Technology
Computer and Mobile phone Savvy
Education History
other
References
References available upon request.
Accomplishments
- 2018 Pinnacle award recipient from JM family
Timeline
Uber Partner
Uber
02.2025 - Current
Account Manager
VIP Truck and Fleet Upfitters
11.2024 - 01.2025
ACCOUNT MANAGER
AXTON LLC
10.2023 - 08.2024
Customer Relations Representative
Triple Crown Bingo
06.2017 - Current
Field Risk Specialist
Datascan Field Services
11.2013 - 10.2023
Some College (No Degree) - Medical Technology
Colorado Technical University
Desired Salary
$30 hourly (Approx. $65,000 annually) or more
Objective
Detail-oriented and customer-focused professional with a strong background in driving, risk mitigation, and financial auditing, seeking to transition into the Auto Damage Trainee role at GEICO. Bringing over a decade of experience in navigating diverse environments, delivering exceptional customer service, and maintaining meticulous attention to detail. Eager to leverage transferable skills and hands-on experience to assess vehicle damage, communicate effectively with customers, and grow within GEICO’s industry-leading training and development programs.