Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Director of Operations
Clearview Academy
06.2019 - Current
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Defined, implemented, and revised operational policies and guidelines.
Oversaw day-to-day production activities in accordance with business objectives.
Achieved team goals through formalized training plans, coaching, and performance management.
Mentored and coached team members to foster productive and engaging work environment.
Server
The Float House
05.2024 - 09.2024
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Answered customers' questions, recommended items, and recorded order information.
Server
Chimney Rock
11.2023 - 03.2024
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Bachelor of Arts - Psychology
Eastern Washington University
Cheney, WA
06-1995
Skills
Strategic planning and execution
Program Administration
Process Improvement
Business Management
Customer Retention
Timeline
Server
The Float House
05.2024 - 09.2024
Server
Chimney Rock
11.2023 - 03.2024
Director of Operations
Clearview Academy
06.2019 - Current
Bachelor of Arts - Psychology
Eastern Washington University
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