Thomas Jefferson
Senior Director - Head Of IT Infrastructure & Information Security
San Ramon,CA
Summary
Accomplished Senior IT Director with a diverse industry background and extensive experience in IT infrastructure and information security. Proven expertise in navigating regulatory and information security compliance within the Medtech sector. Demonstrated passion for building and leading high-performing technology teams, driving organizational growth from startup to public market within global settings.
Brings exceptional expertise in enterprise systems, cloud infrastructure, and automation. Skilled in designing and implementing scalable cloud solutions, optimizing enterprise IT environments, and leveraging automation to enhance operational efficiency. Proven track record in managing comprehensive information security practices, ensuring robust protection of sensitive data and compliance with industry standards. Adept at developing innovative solutions to meet evolving business needs while maintaining the highest standards of security and compliance.
Overview
24
24
years of professional experience
7
7
Certifications
Work History
SENIOR DIRECTOR - GLOBAL IT INFRASTRCUTURE & INFORMATION SECURITY
HeartFlow Inc
01.2020 - Current
- Reporting to the C-Level Executive, provide Executive Technology Leadership and Oversight for HeartFlow's global Corporate IT organization in the U.S., U.K and Japan
- Key Operational responsibilities:
- Oversee the Technology Standards [current IT/Network (Cloud/On-prem) infrastructure, Information Security, Corporate Applications] Architecture, Implementation, capabilities and service delivery
- Provide Executive Technology Leadership Oversight to establish the vision, strategy, and the implementation of the Corporate Information Technology Organization with respect to the governance, execution, and IT service delivery & Infosec operations based on the Compliance policies and Infosec standards
- Chair the Technology steering committee group to align the Organizational priorities and various initiatives within Corporate IT, Engineering & Information Security groups
- Responsible for Developing, Allocation and management of overall Corporate IT & Information Security Capital and Operational budgets
- Consults with the business leads to align the IT strategies based on the company's Corporate Vision, Strategy & growth
- Lead and provide technical oversight for various Corp IT functional groups (Infrastructure Engineering Services, Network Engineering, End User Services, Corporate Applications, Commercial Application support & Service Desk) with respect to the CorpIT Enterprise Roadmap, prioritization, and service delivery with consistent Customer Satisfaction
- Responsible for setting the annual operational planning & budget with respect to business requirement, justifications for the IT spend and initiatives
- Provides leadership and alignment for Project Delivery Information security remediations, regulatory compliance and provision for disaster recovery.
DIRECTOR IT INFRASTRUCTURE & DATA SECURITY
HearFlow Inc
01.2018 - 12.2019
- Spearheaded the strategic planning and management of enterprise systems, ensuring seamless integration and optimal performance across the organization.
Oversaw the design, implementation, and maintenance of cloud infrastructure, driving efficiency and scalability through innovative solutions.
Managed a diverse SaaS application portfolio, enhancing business operations and user experience while maintaining cost-effectiveness.
Directed production system management, ensuring high availability, reliability, and performance of critical business applications.
Led corporate and cloud network operations, delivering robust, secure, and scalable networking solutions to support business needs.
Implemented comprehensive end user services, improving productivity and satisfaction through effective support and training programs.
Provided strategic oversight and support for corporate applications, ensuring alignment with business objectives and user requirements.
Developed and enforced data security policies and protocols, safeguarding organizational data and ensuring compliance with regulatory standards.
Collaborated with cross-functional teams to drive IT projects, delivering innovative solutions that align with corporate goals.
Fostered a culture of continuous improvement and excellence within the IT department, promoting professional growth and technical expertise.
SENIOR IT INFRASTRCUTURE SERVICE DELIVERY MANAGER
ROSS Stores Corporate HQ
01.2016 - 01.2018
- Engineered and automated IT infrastructure deployment processes, leveraging tools like Ansible, Terraform, and Jenkins to achieve a 40% reduction in provisioning time.
Led the implementation and optimization of enterprise infrastructure, utilizing technologies such as VMware, AWS, and Azure to ensure robust, scalable, and secure environments.
Developed and enforced automated monitoring and alerting systems using tools like Nagios, Prometheus, and Grafana, enhancing system reliability and reducing downtime by 35%.
Collaborated with DevOps teams to integrate continuous integration/continuous deployment (CI/CD) pipelines, streamlining application delivery and improving release cycle times by 25%.
SENIOR IT INFRASTRCUTURE SERVICE DELIVERY MANAGER
Safeway Inc Corporate HQ
01.2014 - 01.2016
- Led the conversion of Albertsons stores to Safeway's Next Gen Retail IT Infrastructure, successfully transforming over 200 retail locations within project timelines.
Engineered and automated end-to-end IT infrastructure deployment for store merger environments and labs, reducing conversion time by 30% and ensuring seamless operations.
Coordinated with cross-functional teams to execute the comprehensive infrastructure build-out plan, migrating critical applications and services to enhance scalability and performance.
Developed detailed project plans and enforced IT standards, completing the infrastructure conversion on time and within budget while improving system reliability and reducing maintenance costs by 20%.
IT MANAGER - DIGITAL PAYMENT IT INFRASTRCUTURE OPERATIONS
VISA Inc
01.2010 - 01.2014
- Lead and manage the digital payment IT infrastructure operations, ensuring the reliability, security, and scalability of payment processing systems.
Oversee the deployment, maintenance, and optimization of Tokenization IT Infrastructure and PlaySpan Digital Payment IT Systems, leveraging cutting-edge technologies to enhance transaction speed and efficiency.
Manage a team of 8 direct report Linux system engineers, DBAs, and an offshore team, ensuring efficient software releases and providing 24x7 on-call coverage for continuous system availability and support.
Implement and enforce robust security protocols and compliance measures, adhering to PCI standards and utilizing the ITIL framework to ensure high-quality service delivery and support processes.
Collaborate with cross-functional teams to develop and execute strategic initiatives, driving innovation and continuous improvement in digital payment infrastructure operations.
ADVISORY SYSTEM ENGINEER/IT SERVICE DELIVERY MANAGER
IBM Global Services
01.2000 - 01.2010
Education
B.S. - COMPUTER SCIENCE
POSTGRADUATE DIPLOMA - SOFTWARE ENGINEERING
CMC Ltd
NEGOTIATION MASTEREY - Mastery of Negotiation
Harvard Business School
Skills
Strategic Organizational Planning
Prioritization & Communication
Experience with C Level Leadership
IT Consolidation & Cost Optimization
IT/Network/Cloud (AWS, Azure) Infrastructure Architecture
IT Supplier Mgmt & Negotiations
Information Security Frameworks - CIS, NIST, SOC2, ISO27001
Access Management & Governance - IAM
HIPPA, SOC2, TUV, GDPR, HighTrust, ISO27001, Privacy Standards
Hyper Converged Infrastructure
Cloud Infrastructure /SaaS, DaaS
Hybrid Workforce Technologies
Enterprise Backup Solutions/DR & Cloud storages
Enterprise IT Program management
IT Budget Management & Allocation/ROI
Certification
ITIL
Affiliations
- KEYNOTE SPEAKER - ZERO TRUST TECHNOLOGY Apex Executive Assembly 2022, 2022-01-01
- PMI - SF BAY CHAPTER, 2014-01-01, 2022-01-01
- SERVING THE NEEDY FOOD BANK STM Livermore, 2019-01-01, 2022-01-01
Accomplishments
KEYNOTE SPEAKER – ZERO TRUST TECHNOLOGY
Apex Executive Assembly 2023
Participated in the CIO Summit for Generative AI in Silicone Valley
PMI – SF BAY CHAPTER Member & Contributor | 2014 - 24
SERVING THE NEEDY FOOD BANK STM Livermore | 2019 - 2022
Certifications:
Certified Scrum Master
ITIL Certified Professional
Vmware Certified Professional
Microsoft Certified
Certified Information Security Manager (In progress)
Affiliations
Society for Information Management (SIM)
Information Systems Audit and Control Association (ISACA)
CIO Council (CIOC)
IT Service Management Forum (itSMF)
Cloud Security Alliance (CSA):
Timeline
SENIOR DIRECTOR - GLOBAL IT INFRASTRCUTURE & INFORMATION SECURITY
HeartFlow Inc
01.2020 - Current
DIRECTOR IT INFRASTRUCTURE & DATA SECURITY
HearFlow Inc
01.2018 - 12.2019
SENIOR IT INFRASTRCUTURE SERVICE DELIVERY MANAGER
ROSS Stores Corporate HQ
01.2016 - 01.2018
SENIOR IT INFRASTRCUTURE SERVICE DELIVERY MANAGER
Safeway Inc Corporate HQ
01.2014 - 01.2016
IT MANAGER - DIGITAL PAYMENT IT INFRASTRCUTURE OPERATIONS
VISA Inc
01.2010 - 01.2014
ADVISORY SYSTEM ENGINEER/IT SERVICE DELIVERY MANAGER
IBM Global Services
01.2000 - 01.2010
B.S. - COMPUTER SCIENCE
POSTGRADUATE DIPLOMA - SOFTWARE ENGINEERING
CMC Ltd
NEGOTIATION MASTEREY - Mastery of Negotiation
Harvard Business School
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