T’Keyah Glispy
Vero Beach,FL
Summary
Adept at enhancing customer satisfaction, my tenure at Teleperformance showcased my problem-solving abilities and active listening skills. I excelled in resolving conflicts and boosting loyalty, demonstrating a strong capacity for critical thinking and customer service excellence. This results-driven approach significantly improved user experience and team performance.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance
02.2020 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Convey Health Solutions
04.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service
Publix
02.2015 - 10.2016
- Built positive relationships with customers by providing exceptional customer service.
- Provided friendly and attentive customer service, resulting in repeat patronage.
- Strengthened client relationships through regular communication and excellent customer service.
- Trained junior staff on customer service excellence, elevating overall team's performance.
Education
Diploma -
Vero Beach High School
Vero Beach, FL06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Teleperformance
02.2020 - 11.2022
Customer Service Representative
Convey Health Solutions
04.2017 - 03.2019
Customer Service
Publix
02.2015 - 10.2016
Diploma -
Vero Beach High School
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