Summary
Overview
Work History
Education
Skills
Clinical Internships
Affiliations
Community Service
Timeline
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T'Keyah McWhorter

Miramar,FL

Summary

Healthcare professional experienced in supporting complex clinical and administrative workflows. Known for delivering high-quality service, managing demanding responsibilities, and being recognized for exceptional communication, adaptability, and leadership, supported by extensive community involvement and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Customer Care Advocate

Aflac Premier Life Absence and Disability (PLADS)
, FL
08.2024 - Current
  • Conduct FMLA and short-term disability intake evaluations.
  • Manage 350+ incoming calls monthly.
  • Process and oversee 100+ claims daily.

Expediter

Lululemon
, FL
01.2023 - 04.2023
  • Processed 3,500+ units per shift.
  • Received 100-150+ shipment boxes.
  • Organized stockrooms and restocked merchandise.

Registered Pharmacy Technician

Advent Health
05.2021 - 11.2022
  • Performed prescription data entry and supported hospital pharmacy operations
  • Filled and dispensed specialty medications
  • Initiated prior authorizations and conducted insurance verification
  • Utilized Epic EHR and QS1 systems.

Registered Pharmacy Technician

CVS Pharmacy
07.2021 - 04.2022
  • Managed inventory of 300+ medications.
  • Processed authorization requests and insurance overrides.
  • Registered patients for vaccinations.

Registered Pharmacy Technician

Walgreens Pharmacy
01.2021 - 08.2021
  • Processed 300+ prescriptions daily.
  • Assisted with specialty antivirals and insurance claims.
  • Completed authorization requests and vaccine registration.

Education

Master of Science - Biomedical Sciences

Barry University
Miami Shores, FL
12-2025

Bachelor of Science - Biology, Health Sciences

University of Central Florida
Orlando, FL
05-2024

Skills

  • Medical terminology and hospital pharmacy
  • Infection control and prescription processing
  • Prior authorizations and insurance claims
  • Charting systems (Epic, QS1, rxConnect)
  • CPR certification
  • Immunization administration
  • Time management skills
  • Patient education strategies
  • Leadership abilities
  • Customer service excellence
  • Creative problem solving

Clinical Internships

  • Student Intern, Smile Oasis Dental Spa, 01/01/24, 07/01/24, Provided chairside assisting, performed sterilization, took radiography, conducted patient education, managed scheduling, and handled laboratory tasks.
  • Student Intern, Baptiste Orthodontics, 01/01/24, 07/01/24, Observed orthodontic procedures, assisted with patient flow, followed sterilization protocols, and performed administrative tasks.

Affiliations

  • American Pharmacy Association, 01/01/19, Present
  • American Dental Association, 01/01/23, Present
  • National Honor Society of Leadership and Success, 01/01/23, Present
  • National Council of Negro Women, 01/01/23, Present

Community Service

  • Feeding South Florida Food Bank, 01/01/24, Present, Sorted and packaged donated food, conducted quality checks, prepared meal boxes, and supported distribution to families in need.
  • Alive Church, Alive Kids Youth Worker, 01/01/24, 12/31/24, Facilitated children's activities; ensured safety and engagement.
  • SALT Outreach, 01/01/23, 12/31/23, Assisted with meal preparation, clothing assistance, and support for individuals experiencing homelessness.
  • Second Harvest Food Bank, 01/01/23, 12/31/24, Sorted and packed donated food; assisted meal preparation, reaching 1,000+ individuals per shift.

Timeline

Customer Care Advocate

Aflac Premier Life Absence and Disability (PLADS)
08.2024 - Current

Expediter

Lululemon
01.2023 - 04.2023

Registered Pharmacy Technician

CVS Pharmacy
07.2021 - 04.2022

Registered Pharmacy Technician

Advent Health
05.2021 - 11.2022

Registered Pharmacy Technician

Walgreens Pharmacy
01.2021 - 08.2021

Master of Science - Biomedical Sciences

Barry University

Bachelor of Science - Biology, Health Sciences

University of Central Florida