T’Keyah Sutton
Baltimore,MD
Summary
High-performing Debt Resolution, Inside Sales, and Account Support professional with 7+ years of experience in debt settlement, collections, and consumer financial services. Proven ability to close high-volume enrollments, exceed revenue targets, and guide consumers through complex financial decisions with empathy, clarity, and compliance. Strong background in inbound and outbound sales, objection handling, CRM documentation, and performance-driven environments.
Professional with experience in loan support, prepared to enhance operational efficiency and customer satisfaction. Skilled in financial analysis, loan processing, and risk assessment. Proven track record of effective team collaboration and adapting to changing needs. Known for reliability and achieving results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Loan Support Specialist
Auto Approve
04.2026 - Current
- Analyzed loan applications to ensure compliance with underwriting guidelines.
- Coordinated communication between clients and lenders to streamline the approval process.
- Managed documentation and data entry into loan processing systems for accuracy.
- Assisted in resolving client inquiries regarding loan status and terms efficiently.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Increased accuracy of loan files by meticulously reviewing documents for compliance with bank policies and regulations.
- Promoted from Loan Support Associate to Specialist within one year due to demonstrated expertise in managing complex loans successfully.
Account Resolution Specialist II
Trajector Medical Services
12.2024 - 02.2026
- Manage inbound and outbound communications related to account balances, payments, and resolution for veteran clients.
- Review VA disability compensation-related accounts and reconcile discrepancies in compliance with federal guidelines.
- Facilitate payments and document all interactions accurately within CRM systems.
- Navigate multiple systems while meeting productivity, quality, and compliance standards.
- Collaborate with cross-functional teams to improve workflows, liquidation outcomes, and client satisfaction.
- Remote
Customer Lending Representative
LoanDepot
04.2024 - 10.2024
- Handled 200–300+ inbound and outbound calls daily, qualifying consumers for mortgage and lending products.
- Delivered consultative sales conversations while maintaining professionalism and empathy.
- Captured financial data accurately and met performance benchmarks.
- Remote
Debt Advisor / Inside Sales Consultant
Alleviate Financial Solutions
06.2022 - 04.2024
- Conduct high-volume inbound and outbound calls to educate prospects on debt relief services and qualify leads for enrollment.
- Build rapport using consultative discovery questions and empathetic communication to understand financial goals.
- Perform detailed needs assessments and present tailored debt relief solutions while overcoming objections.
- Maintain accurate CRM records, manage lead statuses, and schedule follow-up appointments.
- Re-engage warm prospects through structured follow-ups via phone, text, and email.
- Exceeded sales goals early by achieving 30+ enrollments within the first two months.
- Remote
Account Debt Negotiator
ClearOne Advantage, LLC
10.2018 - 05.2022
- Negotiated settlements with creditors, attorneys, and collection agencies on behalf of clients.
- Reviewed financial data to determine eligibility and optimal settlement strategies.
- Ranked #1 Credit Specialist in 2019 and 2020 out of 11 teammates.
- Exceeded quarterly revenue and performance goals by 40%+.
- Supported over $1M in revenue through managed client portfolios.
- Remote
Education
Bachelor of Science - Gerontology
Towson University
Skills
- Debt Validation & Debt Settlement Sales
- High-Volume Inbound & Outbound Calling
- Client Enrollment & Needs Assessment
- Objection Handling & Negotiation
- CRM & Dialer Systems (Salesforce, Five9, Zendesk)
- Payment Processing & Account Resolution
- Compliance (FDCPA, HIPAA, Consumer Protection)
- Empathetic Communication & De-escalation
- Performance Metrics & Revenue Growth
- Remote Work & Time Management
- Data entry efficiency
- Financial analysis
- Attention to detail
- Adaptability and flexibility
Timeline
Loan Support Specialist
Auto Approve
04.2026 - Current
Account Resolution Specialist II
Trajector Medical Services
12.2024 - 02.2026
Customer Lending Representative
LoanDepot
04.2024 - 10.2024
Debt Advisor / Inside Sales Consultant
Alleviate Financial Solutions
06.2022 - 04.2024
Account Debt Negotiator
ClearOne Advantage, LLC
10.2018 - 05.2022
Bachelor of Science - Gerontology
Towson University